Best customer tracking system

Bitrix24 is a web-based CRM providing you with timeline of customer interactions and clear organization of sales processing.

If you want strong and stable loyalty from your customers, you need to remember, what you tell them – keep your promises and actions in one line. If you don’t, they will find somebody who will. That’s why customer tracking system is an important part of a CRM. 

And while not every CRM software actually provides customer tracking system, Bitrix24 finds these features so basic, that they are included in our free plan. Customer tracking system is what we included in the logic of our CRM system in the first place, and it is not an additional software piece.

What Bitrix24 has?

First of all, basic CRM cards have a timeline of interactions. Bitrix24 has a range of communication channels available through the contact center. All incoming and outcoming messages are neatly noted in the history of interactions. If you move the lead/deal/contact/company somewhere or change something in the card, it also gets a note in the timeline. With filters, you can find changes you need in a snap of your fingers.

On a bigger level, there are customizable sale funnel stages. Think about the process of your customers’ journey, add positive and negative outcomes. You can edit the process and alter it as your company evolves. Automatics and robots can make some operations faster and save time for your agents. For example, set an automatic quoting or invoicing. You drag your deal to the stage and they automatically get a result.

What else?

Bitrix24 web-based customer tracking system has no limits in the size of your data, amounts of profits you gain or the number of quotes and invoices you send. Plus, you get an in-built contact center, free email marketing, and much more. Our CRM is also equipped with CRM forms (suitable for any CMS web page), website templates, online store, 24/7 live chat and website widget.

There are also tools for HR, task and project management, internal collaboration and so on. Most of the features are free because we aim to help businesses to grow and make instruments more available. Our free plan has no time restrictions, and there is a 15-day trial of all premium features. It includes analytics, time management, enhanced marketing capabilities, call center and more.

Bitrix24 is available on a web based foundation or as a on-premise edition. There are mobile and desktop application, or you can access the account simply in browser. Have yours one set in 30 seconds.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Lead/deal/contact/company generation
  • Automatic timeline of interactions
  • Sales funnels
  • In-built Contact Center
  • Communication channels from/to CRM
  • Customizable deal cards and access rights
  • Automatic and robots
  • API & open source code

CRM system

  • Leads/Contacts/Companies/Deals
  • Sale funnel
  • Calendars & Scheduling
  • Quotes and Invoices
  • Product Catalog
  • Online store
  • Import & Export
  • Currencies and taxes
  • Learn more

Contact center

Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Custom access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Learn more

Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)
  • Learn more

More than just CRM!

  • Intranet and extranet users
  • Tasks and projects inside CRM
  • HR tools
  • Document management
  • Knowledge base management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement
  • Much more!
Bitrix24 manuals are available at We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self-Hosted page.
10.000.000+ organizations have chosen Bitrix24