Best social media CRM

Looking for the best social media CRM? Bitrix24 is a popular cloud CRM with Facebook, Instagram, Telegram, WeChat, Viber, Slack, Skype and 20+ other integrations.

Social Media CRM

If you are looking for the best free CRM software that offers integrations with the most popular social media, you should give Bitrix24 a try. And here is why.

Unlike most commercial social CRM systems that give fewer integrations than Bitrix24, Bitrix24 lets manage all social communications from one single platform, with all the conversations and other interactions with customers automatically saved to Bitrix24 CRM, no matter which social network or messenger your client used. You and your agents then open the client’s profile and see all contact information, the initial conversation source and the chat, listen to phone call recordings if any, read all emails or SMS sent to the client and see the history of all interactions directly in the client's CRM profile. Access permission rights can also be configured in this section to provide granular permissions in case it’s needed.

Bitrix24 CRM works with Facebook (pages, comments, Facebook Messenger, Facebook lead ads), Instagram, WhatsApp, Viber, WeChat, Telegram, Apple Business Chat, VK, Slack, Skype and many others, natively or via Microsoft Bot Framework.

Bitrix24 social CRM offers a number of sales and marketing automation tools to automate your CRM routine and sales processes, including social media advertising, not to mention a full pack of classic CRM tools like unlimited leads, deals, contacts and companies, unlimited product catalogue, quotes and invoices, email and telemarketing and so much more.

The good news is that Bitrix24 also offers CRM data migration from other systems to Bitrix24, in case you decide to go with Bitrix24.

To make your decision, register your free Bitrix24 account that now comes with unlimited users, and see for yourself why thousands of businesses all over the world use Bitrix24 as their social media CRM.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users free
  • 5GB free online storage
  • Call center
  • Custom fields
  • Quotes & invoices
  • Cloud and on-premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android

Powerful CRM

  • Unlimited records
  • Custom fields
  • Product catalog
  • Quotes and invoices
  • CRM reports (sales, leads, agents)
  • Email marketing
  • Call center
  • Custom fields
  • Web to CRM
  • Learn more

Register free

Fully customizable

  • Lead creation from web forms, email or phone calls
  • Custom fields 
  • Sales automation 
  • Custom forms 
  • Custom access right settings 
  • Web to CRM 
  • Email to CRM 
  • Call to CRM 
  • Learn more

Register free

Sales automation

  • Access rights
  • Automatic lead assignment
  • Workflows (see video)
  • Tasks / Projects
  • Documents
  • Calendar
  • Birthday reminders
  • Mobile CRM

Register free

Contact center

Register free

More than just CRM

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement
  • Much more!

Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10.000.000+ organizations have chosen Bitrix24