Best social media CRM

Social Media CRM

If you are looking for the best free CRM software that offers integrations with the most popular social media, you should give Bitrix24 a try. And here is why.

Unlike most commercial social CRM systems that give fewer integrations than Bitrix24, Bitrix24 lets manage all social communications from one single platform, with all the conversations and other interactions with customers automatically saved to Bitrix24 CRM, no matter which social network or messenger your client used. You and your agents then open the client’s profile and see all contact information, the initial conversation source and the chat, listen to phone call recordings if any, read all emails or SMS sent to the client and see the history of all interactions directly in the client's CRM profile. Access permission rights can also be configured in this section to provide granular permissions in case it’s needed.

Bitrix24 CRM works with Facebook (pages, comments, Facebook Messenger, Facebook lead ads), Instagram, WhatsApp, Viber, WeChat, Telegram, Apple Business Chat, VK, Slack, Skype and many others, natively or via Microsoft Bot Framework.

Bitrix24 social CRM offers a number of sales and marketing automation tools to automate your CRM routine and sales processes, including social media advertising, not to mention a full pack of classic CRM tools like unlimited deals, contacts and companies, product catalogue, quotes and invoices, email and telemarketing and so much more.

The good news is that Bitrix24 also offers CRM data migration from other systems to Bitrix24, in case you decide to go with Bitrix24.

To make your decision, register your free Bitrix24 account that now comes with unlimited users, and see for yourself why thousands of businesses all over the world use Bitrix24 as their social media CRM.