Best service management software

Bitrix24 is a perfect service management software, equipped with free CRM, task management, HR tools, intranet network, mobile app and contact center.

Best Service Management Software

What's included?


Bitrix24 is a versatile platform that comes with a free client database that has no limits in size. Grow your client base manually, via import from other apps, or automatically. Our CRM has an in-built contact center, so all your communication channels can bring you new deals and contacts. Easy to monitor and use. Website templates come with various types of CRM forms, 24/7 live chat and website widgets that you can use for customer support and communication as well. Even if you have your own website, our CRM forms and widgets are compatible with any CMS software.

Our CRM system is highly flexible and, therefore, suits most business cases. There are customizable fields and manageable access rights. Bitrix24 also comes with a range of features, line unlimited quoting and invoicing, email marketing, sales funnel (pipeline), interactions timeline and many others. A special feature of service management software is resource booking. Book time of your specialists, rooms or instruments for a particular time and duration. Overbooking is allowed, but not obligatory.

Task and Project management

As the best service management software, Bitrix24 covers not just CRM. There is a fully-featured task management system cross-integrated with the CRM. Include your CRM elements into your calendar events or tasks, so you know for sure what today’s agenda is. Kanban and Gantt charts are available for personal, group or company-wide tasks and projects. Tasks have a specific feature of tracking time spent on the task, even excluding weekends and holidays. If you pay your managers per hour, it’s a good thing to have, isn’t it?

HR, Intranet and other tools of the kit

There are also tools for HR, including document management, calendars, clocking in/out, company structure, knowledge bases and much more. The whole service management software platform is shaped like a regular social network, with newsfeed, comments, likes and memes. You can run projects and workgroups, create posts visible only to relevant members, make company-wide announcements, polls, reward employees with badges and so on. And of course, there are private and group chats, calls and videoconferences. Communications are unlimited.

Bitrix24 comes in the cloud version and as an on-premises edition. A free plan is free forever. And you can try all premium features with a 15-day trial.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Fully-featured CRM
  • Task and project management
  • Time management
  • Collaboration
  • Communication
  • In-built Contact Center
  • Website templates
  • 24/7 Live-chat
  • Built-in HR tools
  • Document management
  • Employee/workload management
  • Cloud or on-premise options
  • Mobile apps for iOS/Android
  • API and source code access
  • Marketplace with 500+ apps

Client management

  • Built-in CRM system
  • Unlimited data size or profits
  • Leads, deals, contacts, companies
  • Quotes and invoices
  • Client profiles (cards)
  • Timeline of interactions
  • Product catalog
  • Email marketing
  • Virtual contact center
  • Access permissions
  • Recycle bin
  • Sales funnel
  • Sales automation, rules, triggers
  • More

Register free

Project management

  • Unlimited tasks and subtasks
  • Checklists, task dependencies, sequences, etc.
  • Project deadlines, start and end dates
  • Kanban, Gantt, Calendar view
  • Tasks responsible, participants, observers
  • Task reminders and automation
  • Time tracking
  • Task and project templates
  • Mobile tasks
  • More

Register free

Employee management

  • Absence management
  • Company structure (Organization chart)
  • Work time tracking
  • Employee directory
  • User profiles (contact, personal, work information)
  • Work reports
  • Company and project knowledge bases
  • Private and shared calendars
  • HRMS
  • More

Register free

Communication and collaboration

  • Free private social network
  • Individual/group/private chats
  • Calls and Videoconferencing
  • Zoom integration
  • Calendars, scheduling and planning
  • Mobile messenger and notifications
  • Project and workgroups
  • Newsfeed with relevant news
  • Mentions, polls, comments, likes, reward badges
  • Company-wide announcements
  • Email collaboration
  • More

Register free

Document management

  • Personal/Group/Company Drive
  • File synching
  • Online and local editing
  • Document sharing
  • Public file and folder sharing
  • Files and folders access rights
  • Recycle bin
  • File versions storage
  • In-file search
  • More

Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
12.000.000+ organizations have chosen Bitrix24