Best service management software

What's included?

CRM

Bitrix24 is a versatile platform that comes with a free client database that has no limits in size. Grow your client base manually, via import from other apps, or automatically. Our CRM has an in-built contact center, so all your communication channels can bring you new leads, deals and contacts. Easy to monitor and use. Website templates come with any type of CRM forms, 24/7 live chat and website widget that you can use for customer support and communication as well. Even if you have your own website, our CRM forms and widgets are compatible with any CMS software.

Our CRM system is highly flexible and, therefore, suits most business cases. There are customizable fields and manageable access rights. Bitrix24 also comes with a range of features, line unlimited quoting and invoicing, email marketing, sales funnel (pipeline), interactions timeline and many others. A special feature of service management software is resource booking. Book time of your specialists, rooms or instruments for a particular time and duration. Overbooking is allowed, but not obligatory.

Task and Project management

As the best service management software, Bitrix24 covers not just CRM. There is a fully-featured task management system cross-integrated with the CRM. Include your CRM elements into your calendar events or tasks, so you know for sure what today’s agenda is. Kanban and Gantt charts are available for personal, group or company-wide tasks and projects. Tasks have a specific feature of tracking time spent on the task, even excluding weekends and holidays. If you pay your managers per hour, it’s a good thing to have, isn’t it?

HR, Intranet and other tools of the kit

There are also tools for HR, including document management, calendars, clocking in/out, company structure, knowledge bases and much more. The whole service management software platform is shaped like a regular social network, with newsfeed, comments, likes and memes. You can run project and workgroups, create posts visible only to relevant members, make company-wide announcements, polls, reward employees with badges and so on. And of course, there are private and group chats, calls and videoconferences. Communications are unlimited.

Bitrix24 comes in the cloud version and as an on-premises edition. A free plan is free forever. And you can try all premium features with a 15-day trial.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.