Call center software free
IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.
If you need call center software CRM in one, you should definitely try Bitrix24, and here is why. Bitrix24 is 100% free call center software that offers free incoming phone calls, IVR, voicemail, call history, recording, queues, call transfers, and other tools and features to provide outstanding call center services.
After creating your free Bitrix24 account, you can add an unlimited number of users who will be your call center agents and start using Bitrix24 as inbound call center software in just a few minutes, as you will just have to customize working hours, call queues and other specific settings based on your company needs.
The great part about Bitrix24 and the reason why Bitrix24 software is the best software used in call center is that it also has a full-featured CRM module inside, that you can use as call center software CRM in one: the history of all interactions with your clients will be stored inside your Bitrix24 CRM with deals, leads, contacts, client profiles with the history and information of all interactions, call recordings, automatic lead creation for missed calls, ability to add notes and see all the client info during calls, flexible access permissions and much more.
You pay only is you need to make outbound calls or need to rent a phone number or SIP connector, with the pricing really cheap. Please go to this page for pricing details and get ready to be pleasantly surprised.
You should also know, that besides being inbound call center software, Bitrix24 is full-featured contact center software that supports a large number of communication channels including email, telephone, social media, instant messenger, CRM web forms, live chats.
So, don’t waste another moment and create your Bitrix24 account today to use Bitrix24 as call center software.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic features
- Inbound and outbound calls
- Automatic dialer, IVR
- Phone number rental in 60+ countries
- Built-in free CRM
- Automatic call distribution (ACD)
- Computer Telephony Integration (CTI)
- Cheap telephony rates
- Cloud or on-premise (open source code access)
- iOS and Android apps
- API available
Fully featured free phone system
- Employee extensions (DID)
- Greetings
- Voicemail
- Call transfer
- Call recording
- Call forwarding
- Business hours
- Learn more
Free call center
- CLI (calling line identity or caller ID)
- ICR (intelligent call routing)
- Unified desktop
- CTI (computer telephony integration)
- Calling script designer (via marketplace)
- Unlimited lines
- Unlimited numbers
- Agent management
- Client management
- Learn more
Works with any equipment
- Computer and headset
- Smartphone support (iOS and Android)
- VoIP/SIP phone sets (no SIP connector required)
- Your PBX (SIP connector required)
- Soft phone support (no SIP connector required)
- Learn more
Free contact center
- SMS and Email Marketing
- Helpdesk and ticketing systems (on-premise only)
- Videoconferencing
- Instant messaging
- Website forms and call back forms (via marketplace)
- Learn more
Call center CRM in one
- Calls from CRM
- Clients connected to assigned managers automatically
- Client information visible during phone call
- Create new lead during phone call
- Create new lead for each missed call
- Call scheduling
- More
Unified collaboration
- Task and project management
- Document management
- Employee collaboration
- Calendars and scheduling
- Employee engagement
- Social intranet
- Much more!
