Knowledge management software is an important tool for any company. “How to close the office after a working day?” “Why did update about pricing happen and what to tell our clients? (new scripts!)” “Rules for social media posting”. And many other casual or important things appear during everyday activities. Employees old and new need a place, where all relevant knowledge could be easily accessed. Bitrix24 has several knowledge management systems to offer.
First knowledge management software is knowledge bases. They exist in two versions. Company knowledge bases are able to provide documents and information for the whole company. While workgroup/project knowledge bases can be accessed only by employees that participate in the project or included in the workgroup. Knowledge bases give full customization, can vary in access rights and offer an option of standard or nested menus.
Another popular knowledge management system in Bitrix24 is a free integration with the Mind Map app. The app allows you to visualise team or personal objectives and create visual schemes that are easy to follow in detail and see in general. Access rights are customed as well.
In addition, there are more tools for information exchange. Bitrix24 supports a whole net of collaboration between people, including private and group chats, calls, video conferences and emails. Online document storage is also available for free with a minimum amount of 5GB of data. Work with documents and share them with colleagues. With social knowledge sharing, it becomes easy to locate anyone in the company structure and find their profile details, such as phone numbers, addresses, job positions, etc. Social network gives an opportunity to post information that is relevant to certain readers or to everyone in the company, share it quickly and get feedback in comments and likes.
Bitrix24 helps with collaboration inside the company, but also the platform is able to support external communications through various channels and integration of applications.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.