Free AI Assistant

Website widget

When creating a website, landing page, or online in Bitrix24, you can add an optional website chat widget that’s completely customizable and may feature a live chat, CRM form, and callback option. A great tool to improve your website conversion rate and increase online sales!

CRM

Tasks and projects

Collaboration

Sites and Stores

HR and automation

CoPilot

Live chat

Enable a live chat widget for your website to communicate with your visitors and provide instant customer support. If it’s a returning customer, the conversation will be saved to the respective lead or deal in your CRM. If it’s a first-time visitor, a new entry will be automatically created.

24/7 live chat widget

Canned replies

Rules and routing

Integrated with CRM

Mobile-friendly

Routing and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.

Conversation rating

Every conversation via the web chat widget can be rated by a customer and/or your team supervisor. The data is shown inside the Contact Center in your Bitrix24 CRM.

Canned replies

Create a set of canned replies for your free chat widget. They can be used to keep customers on hold when your support team is not available.

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Messengers

Add popular messengers to the live chat widget for your Bitrix-24 made website to offer your site visitors more ways to connect with your brand.

WhatsApp, Telegram, Viber

Facebook Messenger

Integrated with CRM

Customizable widget design and layout

Mobile-friendly

Supports all popular messengers

You can choose to add any (or all) of these messengers to your messenger widget: WhatsApp, Telegram, Viber, and Facebook Messenger.

Integrated with CRM

Every conversation is saved to your Bitrix24 CRM. For returning customers, conversations are added to the respective lead or deal. For first-time visitors, a new entry is created in CRM.

Customizable widget design and layout

You can configure the free chat widget color scheme, placement on the website, appearance (instant or with a delay), working time preferences, and more.

Ready to integrate messengers with Bitrix24?

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Callback request

Enabling a callback form on your website widget allows you to get a potential client's phone number and quickly call them back.

Free callback widget

Custom text, fields, and layout

Integrated with CRM

Integrated with telephony

Mobile-friendly

Custom text, fields, and layout

Using our CRM form designer, you can configure the callback form layout, fields, text, placement on the website, and other parameters.

Integrated with CRM and telephony

When a site visitor leaves their phone number in the callback form, you receive an incoming call. When you pick it up, an outgoing call is made to the client. All the information is saved to CRM.