Website widget

When creating a website, landing page, or online store in Bitrix24, you can add an optional website chat widget that’s completely customizable and may feature a live chat, CRM form, and callback option. A great tool to improve your website conversion rate and increase online sales!

Routing and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.


Conversation rating

Every conversation via the web chat widget can be rated by a customer and/or your team supervisor. The data is shown inside the Contact Center in your Bitrix24 CRM.


Canned replies

Create a set of canned replies for your free chat widget. They can be used to keep customers on hold when your support team is not available.


Ready to use live chat in Bitrix24?

Supports all popular messengers

You can choose to add any (or all) of these messengers to your messenger widget: WhatsApp, Telegram, Viber, and Facebook Messenger.


Integrated with CRM

Every conversation is saved to your Bitrix24 CRM. For returning customers, conversations are added to the respective lead or deal. For first-time visitors, a new entry is created in CRM.


Customizable widget design and layout

You can configure the free chat widget color scheme, placement on the website, appearance (instant or with a delay), working time preferences, and more.


Ready to integrate messengers with Bitrix24?

What makes Bitrix24 better than 99% of other solutions on the market?

  • Replaces all your current SaaS solutions
  • Free forever for unlimited users
  • Easy to migrate your data from other systems
  • Integrated with all your favorite services and apps
  • Used, loved, and trusted by 15.000.000+ users worldwide
  • 100% flat fee: predictable costs, no per-user pricing

Custom text, fields, and layout

Using our CRM form designer, you can configure the callback form layout, fields, text, placement on the website, and other parameters.


Integrated with CRM and telephony

When a site visitor leaves their phone number in the callback form, you receive an incoming call. When you pick it up, an outgoing call is made to the client. All the information is saved to CRM.


Never lose a client

Callback widget forms are a great way to retain your customers and increase your website or landing page conversion rate.



Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.

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