How to improve customer interaction using Bitrix24

Üwen Ergün

CEO, KinderRechteForum LLC

"Bitrix24 CRM is an excellent tool for improving interaction with your customers, as it includes instruments for creating reports and analyzing sales and marketing campaigns, so that you can gain a clear insight into your company's results and know whether or not your efforts are paying off."


We have been using Bitrix24 CRM software for several months now and it has greatly benefited our company, KinderRechteForum LLC (Children’s Rights Forum LLC), which is why we highly recommend you start using it as well.
We can assure you that Bitrix24 has improved communication within our company and helped us better organize all of our tasks. All of us at the KinderRechteForum LLC are more than satisfied with it and, again, we highly recommend you start using it, because it will certainly not fail to deliver all of the benefits we have experienced and the rewards of which we continue to reap.


In order for you to achieve your business goals and turn your company into a truly successful one, you need to implement a lot of different elements into your business planning. You need to have a lot of proper tools in your business toolbox in order to make sure your every effort pays off and your business is on the path of constant improvement.


 Take a look at the benefits that Bitrix24 CRM can provide for your business.

Increased Levels of Productivity and Efficiency

Productivity and efficiency are crucial factors for the success of every company, which is where Bitrix24 comes in. It has a very intuitive interface that enables you to create an easy activity stream, which each and every employee can have access to in order to be able to easily store and exchange information necessary for an efficient workflow.

As a founder and managing director of the KinderRechteForum LLC, I know the importance of ensuring my employees have access to all the necessary information, but what’s even more important is to ensure not to overwhelm them, which is exactly what Bitrix24 enables.

Bitrix24 enables your every employee to have access to important emails, notes, invoices, surveys, photos, tasks and various other pieces of information crucial for a seamless workflow, making managing and delegating tasks much easier.

What’s more, it helps your employees become more productive and efficient in their work, since the activity stream helps them focus on critical tasks, so they no longer need to feel overwhelmed by all the information. They can clearly see their assignments and deadlines, as well as access all the necessary materials and, thus, complete all their tasks much more efficiently.

Improved Collaboration

Good communication and effective collaboration are keys to every successful business, which is also where Bitrix24 can be of immense help. Apart from enabling everyone in your company to have access to all the important files and enabling an easy delegation of tasks, Bitrix24 offers you the benefit of creating project groups.

For instance, we have created three project groups in the KinderRechteForum LLC (headquarters, communication and website) and it has significantly improved our collaboration and made every work process quite simpler and much easier to complete.

You can invite your employees to particular project groups, so that they can collaborate more effectively and work on completing the projects together. Project groups are very convenient, since every relevant piece of information can be stored within those groups and the members can chat and receive important notifications regarding each and every project, which helps improve collaboration and communication, making them efficient and effective. This software also offers an internal chat, which is accessible to everyone in your company for better communication regarding crucial business tasks.

Bitrix24 also provides a calendar, where anyone can add an appointment and tag their co-workers. Every participant will receive reminders or any information regarding the appointment changes via email, which greatly helps keep your company organized and leads to a smooth collaboration. Proper organization is absolutely essential, especially for a growing company like the KinderRechteForum LLC, and Bitrix24 can provide you with an excellent advantage of making the organization within your company absolutely impeccable.

Improved Customer Interaction

Bitrix24 CRM is an excellent tool for improving interaction with your customers, as it includes instruments for creating reports and analyzing sales and marketing campaigns, so that you can gain a clear insight into your company’s results and know whether or not your efforts are paying off.

This CRM enables you to have access to a complete database with each and every one of your customers contact information, bills, transactions, sales reports and every other piece of data that can help you run your business effectively and, ultimately, improve all of your efforts.

It also enables you to communicate with your clients in real-time and it integrates with the most popular email platforms, so you can send emails to clients directly from your CRM.

Final Words

Bitrix24 is definitely one of the best types of collaboration software that you can use to perfectly organize and manage your every business operation and improve the workflow within your company, so you should really consider trying it out; it will definitely not leave you disappointed. It is very easy to use and, more importantly, you can access any information you need anytime and anywhere, which can be of great benefit to remote workers.

KinderRechteForum LLC and 15 million other businesses around the world have chosen Bitrix24

Start for free

Share your Bitrix24 customer success story!

Fill out a quick form and we'll get in touch with you shortly after.

Submit your story