Customer support CRM system

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  • Rules, routing, conversation transfers
  • Business hours
  • Greetings
  • Ratings by clients and supervisors
  • Canned replies
  • Advanced reports
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Classic helpdesk

  • Tickets
  • Priority
  • Statuses
  • SLA
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Multichannel contact center

  • Live chat
  • Telephony
  • Email
  • Social networks
  • Messengers
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12.000.000+ organizations have chosen Bitrix24
Mobile and desktop
Bitrix24 comes with free mobile and desktop apps available for Android, iOS, Mac and PC
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On-Premise

Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.

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API

API and REST API are available both for cloud and on-premise editions of Bitrix24.

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Integrations

Bitrix24 comes with several dozen integrations available in Bitrix24.Market.
You can also create your own apps using our REST API.

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What else can Bitrix24 do
Communications
Tasks and Projects
CRM
Contact Center
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