Bitrix24 Blogs

We are glad to inform you that there are several new automation rules and triggers we've added to your Bitrix24 CRM.

In Bitrix24 Contact Center module, if you rent a number or have a PBX connection and have a SIP device connected, the outgoing calls are made via this SIP phone by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back. Click to learn more.

Thank you for your participation in our first episode of webinar series about sales funnels and deal cards. If you missed it or want to watch it again, there is a recording of live video.

If you are using Bitrix24 Contact Center for client communication and have several agents, there is a cool option to configure extension numbers for each of your agents.

As you may know, the Webmail module in Bitrix24 allows to connect most popular mailboxes to Bitrix24 in order to handle all your emails directly in your Bitrix24 account. Gmail can also be connected to Bitrix24 Webmail.

In Bitrix24 CRM there is an option to change the responsible person for a CRM element in case needed. You can change the responsible for a specific CRM element one by one or perform a group action for several items.

Besides intranet users in Bitrix24 account, there is also an option to add extranet users to Bitrix24. Please see this article for more information on extranet users and a difference between intranet and extranet users.

At this webinar Dec 17 at 14:00 UTC, we are going to learn how to work with Sales Funnels and explore the basics of our CRM system set up. An understandable and illustrative example of how to work with it effectively.

Bitrix24 CRM and Messenger now integrate with Zoom. This means you can now use Zoom directly in Bitrix24 to communicate with your customers and team members.

Please be informed that there are important changes coming to free Bitrix24 accounts after January 1, 2021.