Solwees

Who it's for

Businesses whose clients write in WhatsApp, Telegram, Instagram and other channels connected to Bitrix24 Open Channels: beauty salons, clinics, travel agencies, service companies and shops. Solwees answers clients instantly, 24/7, and leaves a ready deal in the CRM.

What problem it solves

A client writes in the evening or on a weekend, the manager replies in the morning, and by then the client has already gone to a competitor. Solwees replies within seconds. It answers questions about your services and prices from your knowledge base, qualifies the client and collects their contact details.

How it works in Bitrix24

• Replies in Open Channels as a chat bot in the conversation with the client.

• Creates a deal on its own and moves it through the pipeline stages.

• Hands the conversation to an operator when a person is needed. Once the operator takes over, the bot steps back.

• Adds a short summary of the conversation to the deal.

• Shows the full dialogue in the "Solwees" tab of the deal card.

• Stays silent at the stages you choose, for example when a manager is handling the deal.

• Follows up with clients who stopped replying. The follow-up can be started with a button in the deal card or when the deal moves to a selected stage.

Main scenarios

• New request at night: the client gets an answer, and a deal appears in the CRM with contact details and a short summary of the chat.

• Complex question: the conversation goes to the Open Channels queue, and the manager sees the whole history.

• The client goes quiet: after the set time they get a reminder, and if there is still no reply, the deal moves to Lost.

Pipeline stages are matched automatically by name and can be adjusted manually if needed. Answers come from your knowledge base: services, prices, addresses and frequently asked questions.

Paid external service

The app is free to install. The AI agent features require a paid Solwees subscription, which is purchased and paid on the developer's website solwees.ai, not in Bitrix24. Monthly prices: Hub €39 (shared inbox without the AI agent), Solo €99, Studio €249, Network €499, Enterprise from €999. The first 14 days are free, no card required. Pricing: https://solwees.ai/en/pricing