Unlimited WhatsApp, Telegram with AI automation. Write first by iQteco

Unlimited WhatsApp, Telegram with AI automation. Write first by iQteco

Write first in WhatsApp PRO by IQteco is a two-way WhatsApp ↔ Bitrix24 integration that moves all WhatsApp conversations into Open Channels with proper routing, team collaboration, and full CRM history. Support operators work fr om the familiar Bitrix24 chat, while sales can start the first WhatsApp message directly from any CRM card ("Write first"). Set-up takes a few minutes with a QR code.

What problems it solves

• Messages no longer get lost across personal phones — all chats live in Bitrix24.

• Teamwork & queues: route by Open Channel rules, SLA, working hours.

• Single history: every dialog is attached to the Contact/Lead/Deal, so managers see the full context.

Key features

• Routing to deal owner (PRO+) — conversations land directly with the manager handling the client.

• Auto-create lead from new contact — every inbound from a new number creates a lead.

• Bitrix24 chat notifications — managers see new messages in their messenger.

• Conversation history in client card — all messages are stored in the deal timeline.

• Media download to Bitrix24.Drive — photos, documents, voice notes and videos are saved automatically.

• Write first (START+) — start a dialog with a client from the CRM card, not just reply to inbound.

• WhatsApp Web — all chats (PRO+) — the WhatsApp Web page shows the entire WhatsApp chat list, not only CRM clients.

• AI message automation (PRO+) — modern AI (ChatGPT, multiple models) auto-replies to clients by a custom prompt. Turn on to configure.

• AI conversation summary (PRO+) — AI analyzes the finished conversation and saves a short "what we agreed" note in the client card.

• Group chat messages (PRO+) — receive messages from WhatsApp group chats.

• Voice message transcription (MAX) — recognized speech text arrives in the Bitrix24 chat alongside the audio file.

Additional capabilities

• Two-way messaging in Open Channels (text, images, documents, audio, video).

• Multiple numbers — connect several WhatsApp profiles (e.g., per team or brand).

• Delivery & read status shown in chat.

• Automation — use Bitrix24 automation rules/workflows with IQteco actions to auto-reply, create tasks, change stages, etc.

• CRM Marketing compatibility for opt-in bulk sends (respecting WhatsApp anti-spam rules).

• Privacy controls — lim it who can send messages; blacklist unwanted numbers.

• Missed-call notifications — if the number is called and unsupported in WhatsApp, notify operators.

• All chats in one place — operators don't switch apps.

What's required

• Bitrix24: any commercial plan that includes Open Channels and CRM (admin rights required).

• WhatsApp number on a phone with stable Internet (linked device session via QR).

• Open Channel configured in Bitrix24 (the app will bind the number to a line).

In-app purchases

Installing the app is free and includes a free 3-day trial for your first WhatsApp number. After the trial, connecting and using each WhatsApp number requires a paid subscription, starting from $15 per month. A limited Free plan (up to 10 conversations per month) is also available. Subscriptions are billed to a bank card, monthly or annually. If the subscription is not paid, the channel is disconnected and message synchronization stops until payment is resumed.