Mira
Official WhatsApp and AI chatbot for Bitrix24
-
Rating
-
Installations30
-
Developer
-
Added11/03/2026
Official WhatsApp, inside the Contact Center, connect one or several numbers of the WhatsApp Business Platform (Meta Cloud API) with Meta's sign-up button — including the number you already use in the WhatsApp Business app (coexistence: it keeps working on the phone). Each number gets its own Open Channel. Agents reply from Bitrix24 chat, send approved templates and record voice messages without leaving it, also from the mobile app.
Templates, CRM and automation - create templates of every type right inside the app (image, video, document, location, link/call/copy-code buttons) with a live preview of what the customer will see, and follow Meta's cost per message. Start a conversation from the CRM item details, use the "WhatsApp" channel in the Message tab in the CRM timeline, and add automation rules to your pipelines: send a template, send a text, ask a question and wait for the answer, start or stop the chatbot, close the conversation. A "do not contact" list is respected everywhere.
Journey: the AI chatbot, draw the service flow in a visual editor: messages, questions with WhatsApp buttons, media, business hours, conditions, CRM field reading and updates, exact calculations, API calls, distribution among agents and transfer to the queue. The AI agent block answers with your company's name, tone and material, and hands over to a human when needed. 3,000 AI answers per month are included.
Campaigns (add-on), send WhatsApp marketing campaigns to an audience built from CRM filters or a spreadsheet, with A/B tests, tracked links, pacing, an estimated cost before sending and the revenue from deals won afterwards.
WhatsApp Business lines (QR code), need a number outside the official API? Connect extra WhatsApp Business lines by QR code and use them in the same Contact Center.
How to start: install, open Mira in the left menu, connect your number in WhatsApp, choose the Open Channel and build your first Journey flow. Everything is configured in screens — no code.
Additional terms
Free to install, with paid features billed by TLJ in US dollars through Stripe (Plan tab inside the app):
- WhatsApp (official numbers, templates, automation rules, CRM detail forms): US$30/month or US$300/year.
- Journey (AI chatbot, up to 5 flows, 3,000 AI answers/month included): US$70/month or US$700/year.
- Campaigns add-on: US$20/month.
- WhatsApp Business line (QR code): US$40/month per line.
- Extra AI credits: 1,000 answers for US$15 (they do not expire). WhatsApp message fees are charged by Meta directly to your WhatsApp Business Account (a payment method is required in Meta to send templates). Requirements: Bitrix24 cloud; installation by a Bitrix24 administrator; a WhatsApp Business Platform account for official numbers (a personal WhatsApp number cannot be used). QR-code lines are unofficial connections and subject to WhatsApp's terms. Subscriptions renew automatically and can be canceled at any time, effective at the end of the paid period.
Version history
Version 2
The Journey AI Agent can now use your Bitrix24 Knowledge Base and product catalog.
• In the AI Agent block, tick “Use the Bitrix24 Knowledge Base” and choose which knowledge bases the agent may read.
• Tick “Use the Bitrix24 CRM products” to let the agent answer with your catalog: choose sections, only active products and whether prices are shown to the customer.
• Content is copied once a day or right away with “Update now”, so customers never wait during a conversation.
• The agent only states what is written in your instructions, reference material, knowledge bases and catalog. It never makes up products or prices.
• Questions it could not answer are listed in the block, so your team knows what to write.
• New permission: Knowledge Base (note), used only to read the knowledge bases you select. Flows that don’t use the new options keep working as before.
