Product

What is customer service automation?

Glossary
The term customer service automation designates a process of significantly reducing or entirely eliminating human labor when assisting clients.
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What does customer service automation include?

Customer service automation tools featured in modern CRM and helpdesk software include:
  • Intelligent routing
  • AI chat bots
  • Knowledge base
  • Canned responses
  • Customer self-service portal
  • Workflow automation
  • IVR (interactive voice response)
The reason why customer service is being increasingly automated is that it helps to lower labor costs and also improves customer satisfaction and servicing speed.
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Customer service automation in Bitrix24

If you are looking for a simple and powerful customer service automation tool, consider Bitrix24. With chatbots, telephony, IVR, knowledge bases, and workflow automation on board, Bitrix24 is a perfect tool for any business.

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Free

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Unlimited users

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35+ tools

15.000.000+ organizations have chosen Bitrix24