Start for free
Product
CRM
CRM
Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get quotes, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI reports
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all СRM features
Tasks & Projects
Tasks & Projects
Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration
Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores
Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation
Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot
Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
See all tools
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Integrations
Import & Export
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Sales & CRM
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Marketing
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Plan comparison

Features
Show the differences
Free
Basic
Standard
Professional
Enterprise
Users
Unlimited
5
50
100
250
500
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
9.000
10.000
Communications
Chats
One-on-one chats
Public and private chats
Channels
HD Video calls (1-to-1)
Screen sharing
Audio/video recording
Background blur
Meeting brief
One-click video call from task, calendar or chat
Encryption
Call duration
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
3D avatars in video calls
Videoconferencing (up to 48 people)
Online storage
5 GB
24 GB
100 GB
1.024 GB
3 TB
5 TB
10 TB
20 TB
30 TB
40 TB
50 TB
60 TB
70 TB
80 TB
90 TB
100 TB
Company Drive
Calendar
Event planner
Instant synchronization with external calendars (Google Calendar, Apple iCloud, Microsoft Office 365)
Open slots
Shared slots
Event invitation by email (iCalendar)
Calendar access permissions
Webmail
Number of email inboxes per user
1
5
10
10
Create a CRM Deal from an email
Create Task from email
Discuss email in feed
Company social network
Feed
Workgroups
Workgroups/projects with external users (extranet)
Announcements
Polls
Appreciation badges
Video announcement
Post view indicator
Email to post
Company knowledge base
1
3
5
Unlimited
Unlimited
Smart search
Drive
Online storage
5 GB
24 GB
100 GB
1.024 GB
3 TB
Personal/Group Drive
Company Drive
Workgroup Drive and Project Drive
Windows Drive
Mac OS Drive
File synchronization
Share files and folders across employees and departments
File access permissions
Public file sharing
Unused files version storage
90 days
90 days
90 days
Version storage for files used in tasks, calendars or Feed
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Keep deleted files in the recycle bin
30 days
30 days
30 days
30 days
30 days
Company Drive for automatically created folders
Recycle bin
One Drive, Google Drive, Dropbox, Box integration
Office documents preview
Video file conversion size limit
300 Mb
1 GB
1 GB
1 GB
1 GB
Google Docs integration
Integration with Office365
Integration with Microsoft Office on a local computer
Available online storage space + fast cleanup
Restrict document co-editing
Drive documents search
Documents
View
Collaborative editing
Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt, rtf, html, epub, and csv
Spreadsheet
Presentations
Auto-save
Number of employees that can co-edit the documents simultaneously
5
10
20
30
40
Online document co-editing
Real-time editing
Auto-save
Version history
90 days
90 days
90 days
Public document access
Shareable link (read-only or make changes)
Co-editing with external users
Password-protected or time-limited access
GoogleDocs integration
Office365 integration
Microsoft Office integration
Edit and collaborate on documents inside tasks, chats, calls and the Feed
Tasks and projects
Tasks
Observers and participants
Recurring tasks
Templates with subtasks
Task status summary
Custom fields
Delegating
Task control
Task time tracking (manual)
Rate task
Chats and video calls with Task participants
Task to email
Subtasks
Check lists
Reminders
Recycle bin
Restore from recycle bin
Keep deleted files in the recycle bin soon
30 days
30 days
30 days
30 days
30 days
Template sharing
Skip weekends and holidays when planning
Task modes
List
Project Kanban
Planner
Deadlines
Task dependencies
5
Calendar
Project management
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Project owner
Project start/end dates
Project templates (copy projects/workgroups)
Autofocus mode
Sort Tasks and Projects based on activity
Manage overdue Tasks and Projects in one click
New comments in Tasks and Projects
Scrum
Scrum teams
5
5
10
20
40
Efficiency KPI
Supervisor view
Task automation (rules and triggers)
Integration with Drive (attach files from Drive)
Integration with workflows
Tasks access permissions
Projects and Workgroups access permissions
Report builder
Searchable in tasks with filters (max number)
Tasks
1.000
100.000
200.000
Unlimited
Unlimited
CRM
Unlimited leads
Unlimited deals
Unlimited contacts
Estimates (unlimited)
Invoices (unlimited)
Convert lead to contact, company, deal
Convert deals to estimates
Convert deal to invoice
Convert estimates to deals and invoices
Product catalog
Catalog items
Unlimited
3.000
5.000
500.000
Unlimited
Products published on sites
100
1.000
3.000
5.000
5.000
Catalog access permissions
Services in catalog
Pipelines
1
5
10
20
Unlimited
Tunnels
Custom fields
Required fields by stage
Fields visible to selected users
Available custom fields
1.016
1.016
1.016
1.016
1.016
Contact Center
Telephony
Email
CRM forms
100
Facebook, Instagram, etc.
Client management
Planning activities
Participants in Tasks
Video calls, Zoom
Automatic dialer
Comments
CRM document templates
Maximum template file size
2 Mb
2 Mb
2 Mb
2 Mb
Access permissions for document templates
Proactive CRM
Open slots in CRM
Client profile
Custom stages/statuses
Timeline
Recycle bin
Restore from recycle bin
Keep deleted files in recycle bin
30 days
30 days
30 days
30 days
30 days
Recurring deals
Recurring invoices
Automatic duplicates detection
CRM duplicate control master (duplicate search)
Resource booking for appointment scheduling in CRM
Zoom integration
Google maps in CRM
Google maps in custom fields
Observers inside deals
Chat inside CRM
CRM form templates
AI scoring
CRM access log
CRM analytics
Max number of leads, deals, contacts or companies included in CRM analytics reports
1.000
100.000
100.000
100.000
200.000
Sales and marketing automation
Automation rules and triggers
5
Business process automation in CRM
Smart Process Automation (SPA)
Webhooks for rules/triggers
Edit rules/triggers in workflow designer
Automation rule test mode in CRM deals
CRM.Payment and Delivery
Inventory management
Warehouses
Unlimited
Unlimited
Unlimited
Unlimited
CRM Integration
FIFO and Average costing methodologies
Gross profit and gross margin reports
Inventory management access permissions
Searchable in CRM with filters (max number)
Leads
200.000
Unlimited
Unlimited
Deals
1.000
100.000
200.000
Unlimited
Unlimited
Contacts
1.000
100.000
200.000
Unlimited
Unlimited
Companies
1.000
100.000
200.000
Unlimited
Unlimited
Invoices
100.000
200.000
Unlimited
Unlimited
Estimates
200.000
Unlimited
Unlimited
Number of deals for searching and filtering in Contact and Companies fields
1.000
50.000
50.000
50.000
100.000
Number of deals for searching and filtering by observers
50.000
50.000
100.000
CRM access permissions
Data import/export and integrations
Import via CSV
Migrate from other CRM
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
Export contacts to CSV, Excel, Outlook
CoPilot
CoPilot in chat
CoPilot in feed
CoPilot in CRM
CoPilot in tasks
CoPilot in email
CoPilot in sites (text)
CoPilot in sites (images)
Contact center
Email copy storage
Emails from CRM (per month)
10.000
50.000
100.000
250.000
500.000
1.000.000
Inboxes per user
1
5
10
10
Initial email synchronization and storage limit
7 days
30 days
90 days
90 days
Built-in telephony
CRM forms
100 completed forms
Remove "Powered by Bitrix24" in CRM forms and live chat
Call back widget
Live chat
Website widget
Channels
1
2
10
Unlimited
Unlimited
Facebook
Instagram
WhatsApp
Telegram
Viber
Apple Business Chat
Instant WhatsApp
Queueing and request processing rules
Client conversation rating
Call statistics
Analytics reports for channels (chat statistics)
SIP connector for third-party telephony integrations
CRM integration
Bitrix24.Market (600+ apps)
Open channel settings
Workhour settings
Request contact information
Personal data processing warning
Route chat to all distribution mode
Supervisor conversation rating
Canned replies
Conversation transfer between employees
Conversation transfer between channels
Automated replies
Export data to Excel
Channel access permissions
Telephony settings
PBX integration via Rest API
PBX integration via SIP connector
Unlimited incoming/outbound lines
Call routing
Call transfer
VoIP phone sets
Internal extensions
Workhour settings
Voicemail and greetings
Call to all distribution mode
Missed call forwarding
Call intercept
Match number to source (CRM)
Export call details to Excel
VoIP phone intercept
Automatic dialer
Client conversation rating
IVR (voice menu)
2 levels
2 levels
Unlimited
Unlimited
Call recording (per month)
Unlimited
Unlimited
Unlimited
Unlimited
Queue groups
Unlimited
Unlimited
Unlimited
Unlimited
Queue group size
Unlimited
Unlimited
Unlimited
Unlimited
Automatic call transcription
$
$
$
$
Telephony access permissions
Call recording playback speed
Bitrix24.Sign
Number of documents
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Certificate of completion
Integrity Check
Templates
Storage for signed documents
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Access permissions
CRM integration
Automation
Signature party IDs
Email
SMS
WhatsApp
Signature party notifications
Email
SMS
WhatsApp
Rest API
Sites and landing pages
Simple visual website builder
Responsive website design for different devices, including mobiles/ tablets/ PCs
Site templates (created by Bitrix24)
Site templates (from Bitrix24.Market)
Superblock
CRM form designer
Image editor
Dynamic blocks
Sites
10
10
Unlimited
Unlimited
Websites for sales teams
Websites for marketing teams
HR / recruitment websites
Web pages
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Copy web pages
Website storage
5 GB
24 GB
100 GB
1.024 GB
3 TB
Free website hosting
Website address in bitrix.site domain
Use own domain
Website widget
CRM forms
100
Call back widget
Website live chat
Social networks and messengers
Add to CRM
Automatically track customer journey inside CRM
Google Analytics
Google Maps
Cookie consent
Insert HTML or JS
Site import
Site export
ImageAssistant AI
TextAssistant AI
Site builder access permissions
Remove "Powered by Bitrix24" branding
E-commerce
Online Stores
1
1
5
10
Unlimited
Orders
100
Unlimited
Unlimited
Unlimited
Unlimited
CRM Store
100 orders
Products
Unlimited
3.000
5.000
500.000
Unlimited
Products published on sites
100
1.000
3.000
5.000
5.000
Checkout scripts
Self-service payments
Callback
Process orders in CRM deals
Client and order info in CRM
Client call recordings
Client communication history
Automatically process orders with CRM rules
Payment processing
Access Permissions
Coupons
Cumulative discounts
Automation rules
Fixed shipping cost
Shipping costs calculator
Inventory management (documents)
Online store import (without catalog)
Online store export (without catalog)
Revenue
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Transaction processing
0%
0%
0%
0%
0%
Marketing
Customer segmentation in CRM
Import your own segments
Segment-based sales generator
Segment-based marketing
Bulk email
50.000
100.000
250.000
500.000
1.000.000
Bulk SMS
Robocalling
Telegram
Facebook messenger
Instagram Direct Messenger
WhatsApp
Viber
Bulk messaging (Contact center)
Voice broadcasting
Audiences
Google Ads
Facebook
Lookalike audiences search
Lookalike audiences (Instagram)
Lookalike audiences (Facebook)
Retargeting in ad networks
Facebook advertising
Advertising automation rules in CRM
Email editor
Email unsubscribe service
Email templates
Access permissions
Sales intelligence
Automatic customer journey tracking
Sales Intelligence widget for your websites
Customer journey (from initial contact to deal in CRM)
Custom traffic sources
Analytical reports
Ad payback analysis
Traffic analysis
Keyword analysis in Sales Intelligence (Google Ads)
Automated ad management
Instagram
Facebook
Call tracking
Offline ad tracking
Max number of leads, deals, contacts or companies included in Sales Intelligence reports
1.000
100.000
100.000
100.000
200.000
Workflow and business process automation
Workflows
Invoice payments
Vacation leave
Business trips
Outgoing documents
Expense approval
Custom business processes
Business process designer
Feed workflows
Smart Process approval from mobile app
Smart processes
Hiring automation
Create custom Smart Processes
Smart Process stages
Business Processes Tunnels
Custom Smart Process fields
Smart Process details
Event timeline
Document generator
Connection with other Smart Processes and CRM
Automation rules and triggers
Manage access permissions
Rules and triggers
CRM sales automation
5
Automation of tasks and projects
Number of RPA processes
1
1
5
Unlimited
Unlimited
Workflows in mobile app
SPA in mobile app
Records management
HR
Social network
Feed
Comments
Share with colleagues
Likes and reactions
Groups
Polls
Appreciation badges
Employee profile page
Contact details
Customizable profile fields
Supervisors and subordinates
Appreciation badges
Measure stress level in mobile app
Employee tasks list
Employee calendar
Employee Drive
Employee work time
Employee reports
Status: online or last seen
Company structure
Employee directory
Quick employee search
Export employee list to Excel
Employee list synchronization with Outlook, CardDAV
Worktime tracking 2.0 (online time clock and work schedules)
Employee schedules
Employee worktime tracking
Work reports
Absence management
Meetings and briefings
Company knowledge base
1
3
5
Unlimited
Unlimited
Project knowledge base
Knowledge base import
Knowledge base access permissions
Enhanced administration
BI Builder
Dashboard editor
Rows per data table
1.000.000
5.000.000
10.000.000
Number of dashboards
Unlimited
Unlimited
Unlimited
Data sources
17
17
17
Dashboard update frequency
1 hour
1 hour
1 hour
BI Analytics
Report row limit
10.000
10.000
100.000
250.000
500.000
1.000.000
Multiple branches
Centralized branch management soon
Branch structure
Head Bitrix24 account in charge of all branch accounts
Unlimited branch accounts
Linking existing Bitrix24 accounts to head Bitrix24 account
Each branch selects own paid plan
Each branch is able to pay for own subscription
Basic features
Independent CRM, Tasks, Feed, Workflows and other tools for each branch
Complete data isolation
Ability to manage branch account settings by head Bitrix24 admin
Separate employee directory and org structure for each branch
User access permissions for branch and head Bitrix24 accounts
Switching between branch accounts according to access permissions
Single notification center for multiple branch activities - tasks, CRM, new messages, etc. soon
Unified BI analytics inside head Bitrix24 account for all branches soon
Desktop app multibranch support
Mobile app multibranch support
Branch access permissions
Access to all branch accounts by head Bitrix24 account admin
Delegating branch access management rights
Branch account admin management
Invite user to specific branch soon
User access permissions specific to branch
Dismiss user from all branch accounts
Disconnect from branch structure
Infrastructure
Optimized multiuser infrastructure
Complete data isolation
Uninterrupted service during system and infrastructure updates
High performance enterprise cluster
Up to 10X faster
Two geographically distributed data centers (All data is stored in SOC compliant AWS data centers)
Master-master configuration
Dynamic load balancing
Dedicated database
Dedicated application server
Increased Rest API performance
SLA guarantee
99,95%
Data encryption
24/7 monitoring
24/7 infrastructure monitoring
Rapid response to incidents 24/7
Extended monitoring
Automatic data backups
Data and infrastructure backups
Backup storage period
7 days
7 days
7 days
7 days
30 days
Restore backup to specified date by request
Enterprise pack
Encryption at rest
Support
Online training
Tooltips
FAQ
Video tutorials
Webinars
Chat with tech support
General consultation
Technical consultation
Restore from backup
Connect your own domain
Connect partners
Implementation request
Support request
Training request
Priority customer support
Security
Full user session encryption in Bitrix24
Account data isolation
Secure authorization
QR code authorization via mobile app
Two factor authorization (OTP)
Authorization via third party
Google
Facebook
Apple
Office365
LiveID
Twitter
Restrict access by IP address
Single sign-on/SAML
Microsoft Active Directory
File and document protection
Protect data from deletion, restore from recycle bin
Disable public links to files and folders
Encryption at rest
Secure user invite
Invite selected users individually via email or text message
Invite users via link
Invite a Bitrix24 partner
Dismissing users in Bitrix24
Automatic access loss from all tools for dismissed users
Audit trail
Event history
Login history
Additional permission settings
Bitrix24.Market app permissions
Invite user permissions
Bitrix24 license purchase permissions
Administration
Account administrators
1
1
5
10
25
50
100
Social network administration
Extended access permissions to CRM, Drive, etc.
Extended access permissions in Tasks and Projects
Available storage space monitoring and cleanup
Personal and custom brand settings for Bitrix24
Custom company name
Use own logo
Apply menu to all
Apply background to all
Custom account URL with own domain name
Administrator mode
Access to all Groups and Projects
View entire live feed
Editing posts and comments
Backup restore
Authorization history
Restrict public file sharing
Rename account
Restore OTP access
Telephony
Check rates / Buy credits

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