Stop Answering the Same Policy Question Every Week: An AI Knowledge Base Assistant
Employees ask in chat, the assistant answers only from your Bitrix24 Knowledge base, quotes the section, and admits when the docs don't cover it. Bonus: a monthly list of questions your documentation is still missing.
The answers to vacation, expense, and template questions are already documented, yet people still ask colleagues every week. With Alaio Vibecode, you can build an assistant that answers from your Bitrix24 Knowledge base and shows where each answer came from.
- Answer HR, policy, and process questions.
- Show the source document for every answer.
- Admit when the docs do not cover a question.
- See which topics are missing from the docs.
Documentation That Gets Better
Unanswered questions show exactly where content is missing.
- Collect questions the docs could not answer.
- Rank topics by how often they are asked.
- Send the list to content owners every month.
Answers With Sources, No Invented Policies
Accuracy matters more than eloquence. Vibecode's ready-made HR Policy Bot prompt is built on this principle.
- Answer only from the retrieved documents.
- Include the relevant quote and section link.
- Suggest whom to ask when nothing is found.
Ask in Chat, Where People Already Are
Employees do not need to learn a new tool.
- Open a dialog with the bot in Bitrix24 chat.
- Type the question in plain language.
- Get the answer on desktop or in the mobile app.
One Assistant for Many Teams
The same assistant can cover several areas of your company.
- HR policies and onboarding.
- IT instructions and office rules.
- Sales playbooks and process guides.
- Only the knowledge bases you choose to connect.
- Need one assistant for many everyday tasks? Deploy the ready-to-use Hermes AI agent in Bitrix24 chat.
Build the Knowledge Base Assistant With Vibecode
The Vibecode API supports Knowledge base search and the Bot Platform out of the box. Find related scenarios in Bitrix24 AI use cases.
1. Create an API key with knowledge base, chat, and AI access.
2. Describe it: "Search our knowledge base, answer only from found documents with a quote and link, and say so if nothing is found."
3. Test it with your most common questions.
4. Announce it to the team.
Your Docs Stay in Bitrix24
Your documents stay in your Bitrix24 account, and the assistant only reads them.
- The Knowledge base and Bot Platform are part of Bitrix24.
- Built-in AI models come with any Vibe+ plan, within the monthly AI allowance.
- Vibecode is in AI Beta, so plans and pricing may change.
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
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