Free AI Assistant

Contact Center

Whether you’re communicating with your customers, launching marketing campaigns, or acquiring new leads, it’s always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

CRM

Tasks and projects

Collaboration

Sites and Stores

HR and automation

CoPilot

CRM forms

Pick an existing template or create a completely custom CRM form, using our web form builder. Integrated with our multi channel CRM and other Bitrix24 tools, this is the ultimate lead generation machine for your business.

Callback forms

Feedback forms

Self-registration forms

Custom forms

Mobile-friendly

Create unlimited forms

Most popular forms already exist inside Bitrix24 as ready-made templates – just pick the one you like, add/remove fields, and embed it onto your website.

Fully customizable

Using our visual block-based editor, you can create a completely custom CRM form (fields, size, color, fonts, images, buttons, and more).

Integrated with CRM

All of our forms are integrated with CRM and website builder by default, which means you can have a lead, contact, or deal automatically created every time a form is submitted.

Ready to create CRM forms with Bitrix24?

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Website widget

Bitrix24 website widget is a great way to facilitate communication with your website visitors. Integrated with our CRM and site builder tools, it brings together various digital communication channels, including live chat, CRM forms, and a callback option.

Fully customizable

Integrated with CRM

Integrated with website builder

Omnichannel software

Customizable website widget

You can add, remove, and combine different elements to create an omnichannel chat. These elements include a CRM form, callback option, auto-welcome message, and more. You can also set the widget to appear during specific hours and on specific pages.

Integration with Contact сenter

Don’t limit your site visitors to just a live chat – you add more communication tools to your widget, including WhatsApp, Telegram, Instagram Direct, etc. and handle all client communication from a single omnichannel platform in your Bitrix24.

CRM integration

Every site visitor is a potential lead or even a deal. Thanks to the integration with our CRM, any submitted form, incoming call, message, or request can be automatically turned into a new lead/deal or added to an existing one.

Ready to create website widgets with Bitrix24?

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What makes Bitrix24 better than 99% of other solutions on the market?

Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
Integrated with all your favorite services and apps
Used, loved, and trusted by 15.000.000+ users worldwide
100% flat fee: predictable costs, no per-user pricing

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Live chat

Live chat is an essential tool that allows you to quickly and efficiently manage communication with your site visitors, do online sales consultations, and handle customer service requests.

Omnichannel customer service

Custom settings

Integrated with CRM and Contact Center

Chatbot integrations

Wide range of customization options

Almost every parameter of our live chat can be customized, including color scheme, placement on the website, welcome/unavailable messages, access permissions, and more.

Integrated with CRM and Contact Center

All the messages you receive via live chat are processed inside a single dashboard called Contact Center. Also, you can set the system to automatically create a lead/deal based on an incoming live chat message.

Third-party chatbot solutions from Bitrix24 Market

Our live chat can be easily enhanced with some serious AI capabilities by installing third-party chatbot solutions from Bitrix24 Market to provide quality omnichannel support to your clients.

Ready to create live chats with Bitrix24?

Start for free

WhatsApp & Telegram

Connect your WhatsApp and Telegram accounts to Bitrix24 and start communicating with your clients directly from our Contact Center. Add new leads and deals to your CRM automatically based on incoming messages.

Official integration

Supports Instant WhatsApp

Ideal for omnichannel e-commerce

Seamless lead generation

Integration with WhatsApp

Start receiving messages from your clients directly to Bitrix24 Contact Center without using your own WhatsApp or getting their business account. It’s convenient for both customers (to them, it looks like a regular WhatsApp chat) and you (no need to switch back and forth between apps).

Integration with Telegram

When you connect your Telegram account to Bitrix24, every chat becomes a potential deal in CRM, complete with the client’s name, phone number, and chat history. All of the incoming messages are handled by your sales reps from a single dashboard inside Bitrix24.

More than just communication

When a customer is willing to make a purchase, just pick the product from your catalog and generate a payment link so that the customer could easily pay online. The whole conversation is saved to the respective CRM deal.

Ready to sell via messengers with Bitrix24?

Start for free

Instagram Direct

Thanks to our integration with Instagram, you can provide a native shopping experience to your customers, managing all the interactions (including payments) directly inside Bitrix24.

Official Instagram integration

Integrated with Contact Center

Ideal for omnichannel sales

Integrated with payments

Official integration

Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.

Smooth shopping experience

Customers can shop your products, make orders, and pay for them without leaving the app – all inside Instagram.

Smooth sales experience

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.

Ready to sell via Instagram with Bitrix24?

Start for free

Telephony

Bitrix24 telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.

Make and receive calls 24/7

No additional equipment required

Integrated with your CRM

Omnichannel call center

Enhanced VoIP telephony

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.

Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.

Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.

Email

Connect your existing inbox and start receiving/sending emails right from your Bitrix24. Launch email marketing campaigns, turn incoming emails into deals/leads/contacts, and manage your client communications easily.

Connect up to 10 inboxes per user

Integrated with CRM

Email marketing (up to 250,000 emails/mo)

Automated email notifications

Integrated with CRM

Every email you receive can be turned into a lead, deal, or contact and added to your CRM. If it’s an existing client, you can email them right from a deal or lead, and view their response there as well.

Mighty email marketing

Launch segment-based email marketing campaigns right from your CRM. Use our rules and triggers to set up automated email notifications and reminders based on the deal/lead status.