You can serve your Zalo's customers via Bitrix Open Channel
, no need to use Zalo OA Chat directly.
This application represents your Zalo Official Account to chat with your customers.
We made a complete flow
from customer serving to assigning tasks to your employee and more.
Enjoy convenience it brings just by one click.
Zalo OA: https://oa.zalo.me/home
Zalo OA pricing: https://oa.zalo.me/home/pricing
Let's install it !
Integrate your Zalo OA into Bitrix Open Channel
Before using our application, please create your Zalo Official Account (if you don't have it yet), verify it (https://oa.zalo.me/home/resources/guides/bat-dau-voi-zalo-official-account-doanh-nghiep_4734298769069788795
) and buy some paid plan (at this link https://oa.zalo.me/home/pricing
After that please create a Zalo developer application
- Go to https://developers.zalo.me/
- Click your avatar on top right, sel ect create new Application
- Ins ert app's name, description, click create new App ID
- Insert your information (phone number, email, sele ct app category)
- In Bitrix24 installation UI, check I have read and agree...click Install
- Ins ert your information, click >> button
- Back to Zalo app setting, Domain authentication, URL prefix > insert link: https://zaloserv.aasc.com.vn/config/
then click Accuracy > Verify now > Download verify file
- Back to Bitrix24, upload downloaded file
- Back to Zalo > click Verify now > insert another link: https://zaloserv.aasc.com.vn/zalo/handler/
- Setting > copy APP ID and secret key
- Back to Bitrix24, insert app id and secret key > copy webhook url
- Back to Zalo app > Official Account > Official Account Management > sele ct your OA to collect
- General settings > paste copied webhook link > Update
- Bitrix24 > copy webhook url
- Zalo app > paste webhook url, turn on these events:
2 User event send picture message user_send_image
3 User event send link message user_send_link
4 User event send text message user_send_text
10 Events users are interested in Official Account follow
11 Official Account Disinterested User Event unfollow
12 User event sharing information user_submit_info
- Bitrix24 click Grant permission button > check to Agree...click Accept
Your installation done, send a message fr om Zalo user to Zalo OA and reply it from Bitrix24 for testing