Customer Service CRM
Customer service is one of the core features of Bitrix24. Integrated CRM with many tools available free of cost.
It comes with an unlimited number of contacts and deals. Using customer service CRM allows you to create a free database of past, current, and potential clients.
Oftentimes, customers contact support through social networks. Since Bitrix24 integrates with multiple social media platforms and messengers, you can keep track of messages coming from various channels.
Manage all customer interactions from a single platform and provides your team with a full report of any issues raised in the past.
You can easily keep track of order history and segment customers into groups according to their needs.
With this CRM for customer service, it is easy to provide support through email, website chats, phone, and mobile messengers.
Automatic calling and text messaging are effective tools to remind customers about scheduled meetings or upcoming deliveries.
Lets check out some of the reasons why 10+ million companies choose Bitrix24.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.