CRM System For Customer Service
Putting a strong focus on customer service is crucial for any company. If you can efficiently manage many types of client interactions, you improve customer retention. A solid customer service CRM is a must need for any business. Bitrix24 makes it easy to log and manage all client interactions.
Customer Service CRM
Customer service is one of the core features of Bitrix24. Integrated CRM with many tools available free of cost.
It comes with an unlimited number of contacts and deals. Using customer service CRM allows you to create a free database of past, current, and potential clients.
Oftentimes, customers contact support through social networks. Since Bitrix24 integrates with multiple social media platforms and messengers, you can keep track of messages coming from various channels.
Manage all customer interactions from a single platform and provides your team with a full report of any issues raised in the past.
You can easily keep track of order history and segment customers into groups according to their needs.
With this CRM for customer service, it is easy to provide support through email, website chats, phone, and mobile messengers.
Automatic calling and text messaging are effective tools to remind customers about scheduled meetings or upcoming deliveries.
Lets check out some of the reasons why 10+ million companies choose Bitrix24.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic Features
- Unlimited records
- Free 5GB online storage
- Email marketing
- In-built contact center
- Customizable fields
- Quotes & invoices
- Call center
- Cloud or self hosted (open source code access)
- Free mobile CRM iOS and Android
- Free integrations (RestAPI)
Fully Featured CRM
- Leads/Contacts/Companies/Deals
- Unlimited client base size
- Import & Export
- Quotes and Invoices
- Product Catalog
- Currencies and taxes
- CRM Scheduling and event planning
- Learn more
Fully Customizable
- Custom fields
- Sales automation
- Custom forms
- Flexible access right settings
- Web to CRM
- Email to CRM
- Call to CRM
- Contact center to CRM
- Learn more
Unlimited Contact Center
- Email marketing
- Unlimited email templates
- HTML template apps
- Mail merge for individual emails
- Calls to/from CRM
- Phone call recording
- Instant Messaging
- Video conferencing
- Internal collaboration
- Helpdesk & Tickets
- Learn more
Powerful Analytics
- Custom reports
- Dashboards
- Sales pipeline
- Sales funnel
- Expected sales
- Agent activity reports
- Unpaid invoices
- Lead sources (marketing channels)
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
Project Management
Management
12.000.000+ organizations have chosen Bitrix24