Omni-Channel Contact Center With CRM System

Free fully featured CRM with softphone, marketing automation and advanced analytics. Built-in telephony and call statistics. Native softphone, integration with softphones like Zoiper, own CRM softphone for iOS and Android. Plus, you get a ton of professional contact center features!

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.

Looking for free CRM with softphone? You are in the right place. Bitrix24 is free CRM software that comes with its own free native softphone but can be integrated with third-party softphones, such as Zoiper as well.

Bitrix24 softphone is available in browsers, mobile devices (Android and iOS), and via Windows, Mac, and Linux desktop apps. Dial pads, click-to-dial, autodial, and progressive dialer (beta testing) with IVR (beta testing) are at your disposal.

The fact that in Bitrix24 CRM and softphone are already integrated, gives you several advantages, other than you can call with just one click. First, all phone calls are logged, recorded (if necessary), and upended to CRM records. If an existing client calls your phone number, he or she will be automatically connected with a manager responsible for this account. The manager will see the client card on the computer and will be able to greet the client by name. CRM managers can also view the entire CRM history for this client during the conversation.

If you want to integrate third-party softphones and PBX with Bitrix24 (Zoiper, 3CX, Asterisk, FreePBX, Elastix, etc), you can do so via Bitrix24 SIP connector.

Register now or check out videos and CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
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