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CRM Systems Explained

1. Lead management. A CRM system of this type helps company find potential customers – leads, generate and capture leads, nurture leads and turn them into paying customers – deals. This is also known as a lead-to-deal CRM. Bitrix24 lets you find new customers, capture their contact information and sell them your products or services.
   
   
2. Sales management. The primary goal of this CRM system is to streamline sales process for maximum efficiency. This CRM type usually contains tools, such as product catalogs, quotes and invoices, sales targets and commission management.
   
   
3. Contact management. This CRM type gives all the necessary tools to work with existing clients. Essentially, it’s a database of names, emails, phone numbers and past communications history.
   
   
4. Marketing CRM. The goal of this type of CRM system is to improve marketing efficiency by segmenting existing customer database to reach individual clients with targeted offers via email, SMS, phone, messengers or social media. Bitrix24 lets you automate routine procedures, such as automatically sending notifications, automating email campaigns or triggering specific actions inside the CRM.
   
   
5. Helpdesk and customer support. Maintain a high level of customer satisfaction by providing outstanding customer service experience. Bitrix24 comes with an omni-channel contact center, meaning your clients can communicate with you via website live chat, telephony, email, social networks or mobile messengers. For example, this can be accomplished by communicating with clients in real time via live chat.