Product
Blog Transform Your Customer Service With Edna.io WhatsApp Integration In Bitrix24

Transform Your Customer Service With Edna.io WhatsApp Integration In Bitrix24

Bitrix24 Team
2 min
566
Published: June 24, 2024
Bitrix24 Team
Published: June 24, 2024
Transform Your Customer Service With Edna.io WhatsApp Integration In Bitrix24
Boost Your Business Communication with Edna.io WhatsApp Integration. 

Why Choose Edna.io WhatsApp for Your Business?

1. Service Mailings and Promotions
Utilize Edna.io WhatsApp to send targeted service mailings and promotional messages. With the support for Highly Structured Message (HSM) templates, you can initiate conversations with customers, ensuring they stay informed about your latest offerings.

2. Feedback Gathering
Collect valuable customer feedback effortlessly. Edna.io WhatsApp allows you to engage with customers directly, making it easier to gather insights and improve your services.

3. Website Widget Communication
Enhance your website's customer service by integrating a WhatsApp widget. This feature enables customers to start a conversation directly from your website, providing a convenient and immediate way to connect.

How to Connect Edna.io WhatsApp in Bitrix24

Connecting Edna.io WhatsApp in Bitrix24 is straightforward. Once integrated, you can send messages to customers directly from your CRM, ensuring all interactions are logged and easily accessible.

Sending WhatsApp Messages from CRM:

1. From the CRM Record Form
Send personalized messages directly from the CRM entity form, ensuring each customer receives tailored communication.

2. Group Actions
Reach multiple customers simultaneously with group actions, perfect for sending bulk updates or promotional messages.

3. Automation Rules
Automate your messaging process using Bitrix24's automation rules. Set triggers to send messages based on specific customer actions or timelines, ensuring timely and relevant communication.

Invite customers to chat on WhatsApp to maximize the potential of your CRM, ensuring efficient and effective customer communication.

By leveraging Edna.io WhatsApp integration, you can enhance customer engagement, streamline feedback collection, and boost your promotional efforts. 

Most Popular
Effortless Image Creation for Your Website With Bitrix24 CoPilot
Automate to Dominate: Explore Bitrix24 Automation Rules
Transform Data Into Growth With Bitrix24 BI Builder
From Manual To Magical: Bitrix24's New Workflow Automation
IQ.Leave - New Intuitive Absence Management App For Your Bitrix24
You may also like
articles
webinars
glossary

Free. Unlimited. Online.

Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.

Start for free
You may also like
Product Properties In Deals
Bitrix24 tips and updates
Product Properties In Deals
1 min
Bitrix24 Plans: Which One To Choose
Bitrix24 tips and updates
Bitrix24 Plans: Which One To Choose
3 min
Bitrix24 Automotive CRM Webinar
Bitrix24 Automotive CRM Webinar
1 min