IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.
Twilio is one of the most powerful cloud communications platforms with messaging, voice, and video. Twilio offers several products at quite reasonable prices, and the product reviews are also very positive. If you need a free Twilio alternative, there are many advantages that Bitrix24 offers to its users.
First, a very generous free Bitrix24 plan includes a variety of tools to deliver exceptional customer service that are ready to be used right after you register a free Bitrix24 account and a minimal setup. The free contact center with telephony module are already built into the platform with options to rent local or freephone numbers in more than 60 countries worldwide at very low fares and now hidden costs, includes free incoming calls and free sms sending from CRM, which is also a free built-in Bitrix24 module. Unlimited incoming/outbound lines, call routing and transfer, call recording, greetings and voicemail, work hours setup and many more features are already available and ready to use in your free Bitrix24 account.
As mentioned, Bitrix24 has a CRM with sales intelligence and sales automation, that allow to handle and store the history of all interactions with customers in one single system to deliver outstanding customer communication experience over chat, phone calls, sms, email, popular social networks and messengers, with all the information logged and saved in CRM system and reports for future reference and remarketing services purposes. With Bitrix24 you can only pay for outgoing calls in case needed, while the rest of features are at your disposal absolutely free of charge.
Bitrix24 is available both in cloud and on-premise as a self-hosted edition with open source code access in case any further customization needed and API being available for both cloud and on-premise options. A free easy-to-use mobile and desktop apps can be downloaded and used as fully as the online version.
We should also let you know, that now the free Bitrix24 plan comes with an unlimited number of users for you to have as many agents in your contact or call center as you need.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Twilio |
Bitrix24 |
|
| Free users | ? | Unlimited |
| Outbound calls | € | € |
| Inbound calls | Free | |
| Free SMS sending from CRM | Free | |
| Virtual PBX | ||
| Call queues | ||
| Call forwarding | ||
| Extensions | ||
| Voicemail | ||
| Call recording | ||
| SIP Phones | ||
| Number rental | 60+ countries | |
| Video calls and videoconferencing | ||
| CRM | ||
| Calendars | ||
| Document Management | ||
| Mail Server | ||
| Intranet | ||
| Task and project management | ||
| Human resources management system | ||
| Work reports | ||
| Email marketing | ? | |
| Mobile apps | ||
| API | ||
| Marketplace |
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