USTelephony24 AI

USTelephony24 AI is an enterprise-grade cloud telephony platform built exclusively for the Bitrix24 CRM ecosystem. We provide businesses with a complete voice, SMS, and contact center solution — all managed from within Bitrix24.

CORE TELEPHONY FEATURES

• Inbound & Outbound Calling — Make and receive calls directly from Bitrix24 using US and Canadian phone numbers
• Interactive Voice Response (IVR) — Multi-level auto attendant with custom greetings, key-press routing, and overflow handling
• Call Queues — Intelligent call distribution with round-robin, longest-idle, and ring-all strategies
• Call Forwarding — Conditional forwarding rules based on time, availability, and caller ID
• Business Hours / Time Conditions — Route calls differently during and outside business hours with holiday scheduling
• Voicemail — Customizable greetings (text-to-speech or audio upload), voicemail-to-email notifications
• Voicemail Drops — Pre-recorded voicemail messages agents can drop during outbound campaigns
• Missed Call Box — Automatic missed call tracking and notification system
• Call Recording — Automatic call recording with per-account enable/disable control
• Callbacks — Queue callback system so callers don't have to wait on hold
• Call Whisper & Monitoring — Supervisors can listen to live calls, whisper to agents, or take over calls
• Local Presence — Display a local number matching the area code of the person you're calling

SMS & MESSAGING

• Two-Way SMS — Send and receive text messages directly from Bitrix24 CRM records
• 10DLC Compliant — Full A2P 10DLC registration (brand, campaign, number linking) built into the dashboard
• SMS Queues — Route incoming messages to the right team
• Opt-Out & Block List Management — Bulk import/export with compliance-ready opt-out handling
• SMS Reports — Complete message history with CSV export

DIALER CAMPAIGNS

• Progressive Dialer — Auto-dial through contact lists with agent-controlled pacing
• Robo Dialer — Automated outbound campaign dialing with answering machine detection
• Campaign Management — Upload call lists, track progress, and manage multiple campaigns

REPORTING & ANALYTICS

• Call Reports — Detailed call history with filtering by date, employee, status, and direction — exportable to CSV
• SMS Reports — Message history with filtering and CSV export
• Live Call Monitoring — Real-time view of all active calls across your organization
• Dashboard Analytics — At-a-glance call volume, SMS activity, and employee performance metrics

MULTI-PLATFORM DIALER APPS

• Desktop App — Native application for Windows, macOS, and Linux with auto-updater
• Mobile App — iOS and Android apps for making and receiving calls on the go
• Chrome Extension — Browser-based dialer for quick access without leaving your workflow

ACCOUNT & BILLING

• Subscription Management — Multiple plans from 2 to 100+ users
• Phone Number Management — Search, rent, and manage US/Canadian numbers
• Auto-Recharge — Automatic balance top-up to prevent service interruption
• Low Balance Alerts — Email notifications when account balance drops below threshold

AI-POWERED FEATURES (Coming Soon)

• AI Conversational Agents — Intelligent virtual agents that can handle routine calls and inquiries
• AI Call Analytics — Automatic call transcription, sentiment analysis, and conversation insights
• AI-Powered Routing — Smart call routing based on caller intent and agent expertise

CRM INTEGRATION

All voice calls, SMS messages, and voicemails are automatically logged to the corresponding Bitrix24 CRM record — including call time, duration, recordings, and conversation notes. New leads can be automatically created for incoming calls and messages from unknown numbers.

Compatible with all Bitrix24 plans (Cloud and Self-Hosted).

Visit www.ustelephony24ai.com to learn more about features and pricing.