UMNICO - WhatsApp, Telegram, Viber and social media
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UMNICO - WhatsApp, Telegram, Viber and social media

Popular instant messengers and social media integration into Bitrix24 for customer communication automation

In-app purchases
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Umnico offers an integration of multiple WhatsApp, Telegram, Facebook Messenger, Instagram accounts with Bitrix24. It also combines  a variety of social media in a single Bitrix24 application via official APIs.

Unite all customer communication channels into Open lines and a single chat-center widget in Bitrix24. You will no longer miss a single message or comment from your clients, and all chat records will be stored in the CRM!

By installing Umnico for Bitrix24, you will receive broadest range of text-based communication channels in Bitrix24 on the market, including:
  • Telegram Bot and Personal, with the functionality to reach out fist
  • WhatsApp / WhatsApp Business / WhatsApp Business API
  • VKontakte + Comments on posts, photos, products, and videos
  • Odnoklassniki + Comments on posts, photos, products, and videos
  • Instagram Direct + Comments / Stories / comments from commercial posts / IGTV
  • Facebook Messenger + Comments on posts, photos, products, and videos
  • Viber with audio and video messaging support
  • Discord with audio and video messaging support
  • Avito with the function of replying to messages
  • and other popular classifieds

In addition, you will get access to:

  • Reach out first functionality via Telegram, WhatsApp, WhatsApp Business API to start a conversation from any deal/lead-card and through any number.
  • WhatsApp and Telegram group chat support in Bitrix24 for in-team collaboration, working with communities and a wide audience of prospects.
  • Chat records preservation within CRM, including message history loading for quick information retrieval and quality assessment.
  • Flexible access configuration to communication channels and distribution of new inquiries.
  • AI-based chatbots (GPT-3.5 / GPT-4) for customer communication automation and routing tasks handling.
  • Cross-channel reply with message forwarding functionality among instant messengers and for responding to comments and stories in Instagram Direct.
  • Post preview for comments in Open Lines.
  • Unlimited messenger and social media accounts integration through certified, high-quality mechanisms that prevent account blocking.

And also:

  • No limitation for message and file exchange.
  • Support for the full functionality of Robots and Business Processes.
  • All types of files and media.
  • Fast and smooth operation for all integrated channels.
  • Multifunctional widget with dialogs duplication, full functionality support, and its own search features.
  • Bitrix24 mobile application support to respond to messages on the go.
Umnico application for Bitrix24 is free, but you should be a registered user of the Umnico service to use it. You can review all the functions for free during the trial period. More details about subscription terms can be found on our website.

For any questions, please contact our support team. We will help you to connect instant messengers with Bitrix24 or set up the required communication channels for you.
Team Umnico does not recommend sending bulk messages using a 3d party contact database or for sending spam. WhatsApp and Telegram accounts may be permanently suspended if users mark your message as spam.
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