5 Bitrix24 Apps for Workflow Automation

The primary value of Bitrix24 is its comprehensive control over your business processes, from sales to tasks. However, many businesses need to exchange data with highly specialized, external systems—like a proprietary logistics carrier or a third-party lead verification service—to complete a process.

When you need flexible interaction with external services, partner-developed tools for automation let you manage this complex data exchange without requiring custom internal development.

Here are five applications that exemplify this targeted optimization:

• API & Webhooks: connects Bitrix24 with various external services. It eliminates the need for extensive coding to automate data transfer to external systems (like shipping platforms) and to ingest external data back into your CRM. This capability was made for organizations looking to monitor application status and integrate disparate systems effectively.
  

• PowerBot: allows non-technical users to quickly create and manage advanced chatbots on Bitrix24. By removing coding complexity, businesses can rapidly deploy automated customer service by offloading initial inquiries.

• Edward. CRM assistant: Focusing on the employee side of the customer journey, Edward uses AI to guide new users, create consistent communication templates, and remind managers of forgotten leads. This internal support helps teams reduce manual data entry and maintain interactions.

• Duplicates no more:  checks and prevents duplicate entries (leads, contacts, deals) from corrupting your funnel. Ensuring a clean CRM environment is foundational for reliable reporting and forecasting.

• BotSL AI: brings a ChatGPT assistant to your open communication channels (e.g., live chat, WhatsApp), providing 24/7 natural responses to customer queries, including text, audio, and images. It excels at automating phase and workflow decisions within your CRM based on bot responses, saving administrative time.