Why Bitrix24 outperforms Intercom
Bitrix24 is the perfect solution
- Team chat & video calls
- Files and shared docs
- AI project assistant
Bitrix24 is an all-in-one solution
Replaces all your current SaaS solutions
Easy to migrate your data from other systems
100% flat fee: predictable costs, no per-user pricing
Compare Bitrix24 to Intercom
Looking for an all-in-one workspace that goes beyond Intercom? Bitrix24 offers over 35 integrated tools that streamline every aspect of your business - from sales and HR to projects and automation, all at a very affordable rate.
See how Bitrix24 stacks up against other Collaboration solutions.
| Features | Bitrix24 | Intercom |
| Free users |
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| AI Assistant |
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| Free sessions |
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| Website widget |
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| Routing rules |
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| Canned responses |
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| Agent rating |
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| After-hours form |
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| Concurrent chats |
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| Own branding |
|
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| Chat history |
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| Mobile chat |
|
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| CRM Integration |
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| Omnichannel |
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| Video/Audio chat |
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| Task Management |
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| Source code |
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| Mobile App |
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| API |
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Using Bitrix24 as free Intercom alternative
Intercom is one of the most powerful livechat solutions on the market right now. But it gets expensive fast. With no generous free plan and pricing based on the number of interactions, lots of people are looking for a free Intercom alternative. Enter Bitrix24 Open Channels.Like Intercom.io creators, we thought beyond a simple website chat idea. If fact, Bitrix24 is a full featured CRM and omnichannel contact center combination.
Think about a number of ways your current or potential clients can contact you. They may chat with you. They may fill out a web form. They may call your phone number or send you an email. They may leave a comment on your Facebook page or contact you via Skype (Slack, Telegram, Viber).
Bitrix24 supports ALL of those channels (and some others), capturing information and giving you an opportunity to run marketing campaigns and service your customers.
But if all you need is a free website live chat widget - you can use Bitrix24 for that too. In fact, we threw in a callback widget and a contact us form with your live chat free of charge as well.
We encourage you to read independent reviews, see how Intercom pricing compares with Bitrix24 and make the right choice.
Flat pricing
Each of our plans has a fixed price and a user limit. You can keep adding users within the plan limit and still pay the same amount of money monthly/annually.
Your apps
Which apps do you use?
Slack 8 €
per user
Asana 12 €
per user
Teams 6 €
per user
Google Drive 10 €
per user
Salesforce 25 €
per user
HubSpot 13 €
per user
ChatGPT 23 €
per user
Jira 8 €
per user
Clockify 6 €
per user
Pipedrive 49 €
per user
monday.com 14 €
per user
Trello 5 €
per user
ClickUp 17 €
per user
Zoho 39 €
per user
Wrike 22 €
per user
Wix 26 €
per user
Miro 9 €
per user
Calendly 11 €
per user
30x better value than using a set of separate work tools
Bitrix24 comes with the full package of tools any business needs for remote work — all at a fixed price.
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CRM
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Time tracking
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Tasks & Projects
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Video calls
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Payments
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Website builder
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E-signature
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Analytics
How many people work at your company?
Total price per month for a team of 0 users:
0
Flat price and a user limit per month for a team:
0
Save 0/year
Start saving now
* Prices are taken directly from related websites and marketing materials as of March, 2026
Ready to try Bitrix24?
Start by migrating your data
Bitrix24 in the press
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PC Mag
"With its dizzying array of functions, Bitrix24 CRM has the ability to centralize all communications and collaboration for an organization of any size."
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SoftwareSuggest
"With Bitrix24, you can customize your eCommerce CRM and integrate it with many popular business apps. Bitrix24 also includes a free tier option. You can use it to construct landing pages and websites that integrate seamlessly with your eCommerce online store and CRM. It’s the perfect solution if you want everything in one place."
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Inc.
"Bitrix24 pretty much does everything, but run your company for you. Bitrix24 solves the issue of finding messaging apps, HR software, and task management programs that are compatible by putting all of that and more in one spot. More than anything this is a way to simplify office logistics and organization."
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TechRadar
"It (Bitrix24) includes tools for project management, customer support, internal communications, and even website building. Despite offering such a wide range of features, Bitrix24 is still incredibly affordable."
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TechRepublic
"The first thing Bitrix24 does when you log in is provide a lot of information. The workspace main page is packed — there are three columns of links to workspaces and workgroups, an activity stream, client apps, and tasks... you can extend Bitrix24 into a full corporate intranet by using its employee directory, company organization, and organization chart features.Bitrix24 is definitely worth a look."
FAQ
Why should I choose Bitrix24 over other alternatives?
Is Bitrix24 more affordable than other alternatives?
Can I migrate my data from my current tool to Bitrix24?
Does Bitrix24 include project management and collaboration tools?
What business tools are included with Bitrix24?
Is Bitrix24 suitable for small businesses and large organizations?
Can Bitrix24 replace several separate business applications?
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