WappChat - Whatsapp

Seamlessly manage WhatsApp chats inside Bitrix24 with no per-user fees. Enjoy instant syncing, clear dialog tracking, smart handling of personal phone use, and more.

Free

In-app purchases

Rating

No ratings
Installations

6
Developer

izofis

Description

This integration brings WhatsApp into Bitrix24 CRM with zero per-user pricing and unmatched performance. You can continue using your personal phone alongside, with all messages instantly synced to Bitrix24 dialogs.

Key features:

Ultra-fast message delivery with nearly zero delay
Continues the previous chat thread when customers message again
Recognizes returning phone numbers and resumes from the last conversation
Personal contacts and customers are separated when personal phones are used
Group chats are supported and contacts are shown individually
Assigns previous responsible agents to repeat customers
Automatically notifies previous agents via message
Admins can monitor past conversations in bulk

Includes a 3-day free demo for full access to all features.
Then choose the appropriate plan in the dedicated section within the app and pay. The pricing plans are also shown on the screenshot.

Installation instructions

Technical support

Data security

Added: 07/02/2025

Technical Support

Support and Contacts Information
If you have any questions or need assistance, feel free to contact us via: support@wappchat.com

Installation instructions

Installation & Setup Instructions for WhatsApp Integration (WappChat)

Install the Application
- Go to the Bitrix24 Market and click “Install” to add the WappChat integration to your Bitrix24 account.
Access the Application Settings
- Once installed, go to the "WappChat Settings" tab inside Bitrix24. You can also access it from the left-side menu or top panel depending on your Bitrix24 layout.
Connect Your WhatsApp Device
- Click “Add WhatsApp Number”.
- A QR code will appear. Open WhatsApp on your phone → Go to Settings > Linked Devices → Scan the QR code.
- Wait a few seconds for the connection to complete.
Sel ect Bitrix24 User for Queue Management
- Choose the Bitrix24 user who will handle the WhatsApp chats. This person will be the default responsible user unless assigned differently.
Set Channel Configuration
- You can define queues, assign tags, or set different departments (e.g., Support, Sales).
- If you have multiple WhatsApp numbers, assign them to different departments or purposes.
Optional Settings
- Prevent Dialog Creation for Private Messages: If the connected phone is used both for personal and business messages, activate this setting to stop Bitrix24 dialogs fr om being created for non-business chats.
- Allow Group Chats: (Beta Feature) Enable this to receive and respond to group WhatsApp messages inside Bitrix24.
Start Chatting
- Incoming messages will automatically appear in the Bitrix24 chat interface.
- Old conversations are recognized, and the same user will continue the thread.
- A new dialog is created only for new contacts or numbers.
Tracking & Notifications
- When a returning customer writes again, the system automatically notifies the previous agent.
- Admins can track all message history centrally.
Support & Demo
- A free 3-day demo is available.
- For help, visit: your-support-page.com or contact our team at support@wappchat.com