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Features
Advantages
CMS and source code
External users
Helpdesk & ticketing
eLearning and knowledge management
Web-cluster
Active Directory, SSO, NTLM
Multiple divisions
Communications
Feed
Video announcements
Collaborate by email
Polls
Appreciation badges
Chat
Chat, audio and video calls
Group chats (public and private)
Drive
Personal/Group/Company drives
Cross device synchronization
One Drive, Google Drive, Dropbox, Box integrations
Online editing in GoogleDocs, MS Office Online
Local editing (MS Office, OpenOffice, LibreOffice)
In text search
Access rights
Public file sharing
Public folder sharing
Restrict public sharing
Document lock
Version history
Unlimited
Unlimited
Calendars
Personal/Group/Shared calendars
Event planner
Sync with external calendars
Workgroups
Public and private groups
Projects
Groups with external users
Worktime and reports
Absence chart
Worktime tracking
Work reports
Meetings and briefings
Company portal
Company structure
Employee directory
Workflows
Activity stream workflows
Business Process designer
Records management
Tasks and projects
Kanban
Planner
Gantt chart (timeline)
Projects
Notifications
Checklists
Reminders
Delegating
Task time tracking
Task templates
Email to task
Task to email
Rate task
Task control
Report builder
CRM, workflow, calendar, drive integration
Limit task planning to workday/workhours
Task dependencies
Custom fields in tasks
Template sharing
Trash bin
Restore deleted tasks
CRM
Leads, Contacts, Companies, Deals
Data Import/Export (CSV)
Migration from other CRM
Kanban in CRM
Sales target
History
Mobile CRM
CRM slider panel
CRM timeline
Custom fields in CRM
Custom sections in CRM
Google Maps
Observers
Multichannel CRM
Telephony
Email
Social networks and messengers
Website live chat
Chat to CRM
Unlimited
Unlimited
Import emails to CRM
Unlimited
Unlimited
Other channels via Rest API
Leads
Convert leads to contacts, deals, companies
Custom lead stages
Custom lead sources
Client management
Contacts
Companies
Custom contact/company type
Custom industries
360 degree view
Contact import/export
Duplicate control
Deals
Pipelines
Unlimited
Unlimited
Change pipeline
Recurring deals
Custom pipeline stages
Custom deal types
Convert deal to quote or invoice
Resource booking
Repeat deals and leads
Document builder
Invoices and online payments
Custom invoice statuses
Recurring invoices
Online invoices
PDF invoices
Email invoices
Invoice templates
Quotes
Custom quote statuses
Convert quote to invoice or deal
Quote template
CRM activities
Tasks
Emails
Meetings
Calls
Call lists
Conversation recording
CRM communications
Emails from CRM
Inbound/outbound calls from CRM
Inbound/outbound messaging from CRM
Inbound/outbound SMS texting from CRM
Product catalog
Taxes
Currencies
Product properties
Measurement units
CRM website forms and chat widget
Active website forms
Unlimited
Unlimited
Public page for website form/chat
Website widget
Remove "Powered by Bitrix24" branding
CRM Automation
Triggers
Rules for leads
Rules for deals
Webhooks
Custom rules
Business Process designer
Reports
Preconfigured reports
Custom report builder
CRM access permissions
Role based access rights
CRM access log
Marketing
Bulk emails
Bulk SMS
Voice broadcasting
Bulk messaging (Open channels)
Retargeting in Ad Networks
Rest API
Integrated telephony
Phone number rental limit
Display own number in caller ID.
Connect PBX via Rest API
Connect PBX via SIP-connector
Inbound/Outbound lines
Call routing
Call transfer
VoIP phone sets
Call intercepts
Internal extensions
Workhour settings
Voicemail and greetings
Call recording
Unlimited
Unlimited
Telephony access rights
Automatic dialer
IVR (voice menu)
Call quality evaluation
Queue groups
Unlimited
Unlimited
Queue group size
Unlimited
Unlimited
Call to all distribution mode
Call source tracking
Additional CRM features
Extended duplicate search
Contact center
Channels
Unlimited
Unlimited
Social networks and mobile messengers
Save to CRM
Routing
Workhour settings
Conversation transfer between employees
Conversation transfer between channels
Greetings and automatic replies
Contact information capture
Canned replies
Website chat
Unlimited
Unlimited
Route chat to all distribution mode
Client conversation rating
Supervisor conversation rating
Open channel access rights
Webmail
2 way email sync
Email to task
Email to CRM
Sites and landing pages
Sites
Unlimited
Unlimited
Web pages
Unlimited
Unlimited
Online storage
Unlimited
Unlimited
Use own domain name
Site templates
Copy web pages
Google Analytics
Google Maps
CRM website forms
Live chat widget
Callback request form
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