CRM System For Call Centers

Bitrix24 is the best CRM software for call centers. Fully integrated cloud CRM system with a built-in telephony. Call clients right from your CRM system. Automatic dialing and call recording makes client management much easier with Bitrix24.
Bitrix24 is #1 cloud CRM for call centers. You can start making and receiving phone calls from Bitrix24 CRM as soon as you register. Integration with telephony provider is NOT required (but possible). You can rent local and toll free phone numbers in 43 countries worldwide. Our calling rates are extremely affordable – one to three cents a minute. VoIP phones, SIP phones, softphones are all supported, but not required.

If you want to connect Bitrix24 to your PBX (Asterisk, FreePBX, 3CX, Elastix and others) or telephony provider, you can via SIP connector provided. If you want to customize Bitrix24, the self hosted version comes with open source code access. The range of services available through Bitrix24 is standard for call center CRM software. Call queues, call to all, extensions, call recording, call transfers, caller ID, callers are automatically connected to assigned agents, phone hour settings, missed phone calls are logged as leads, etc.

Native IVR, SMS sending and progressive dialer are currently in beta test, but outside solutions can easily integrated with Bitrix24 if you need those. Bitrix24 mobile apps for iOS and Android let you 'carry' your call center with you anywhere you go.

Sell More With Bitrix24 Call Center Software

Bitrix24 is the leading cloud CRM software for call centers. Calling and selling is a big part of sales, especially B2B sales. Selling to businesses has many challenges. First, you have to do a lot of prospecting, trying to identify which companies and individuals are good leads. Then you need to qualify your leads to make sure you are spending time on the right prospects. B2B sales take seven ‘touches’ on average, so drip and nurturing campaigns are a must. The list of requirements for B2B CRM is pretty long – detailed history of interactions, comments, quotes, invoices, documents.

Our B2B CRM system has all that and much more. Bitrix24 can track unpaid invoices, issue quotes, build sales projections, identify lead sources, show agent activity reports and do a lot of other necessary things. With open API and Zapier integration, Bitrix24 works with over 400 most popular business to business services. It helps you with sales AND marketing.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Custom quotes and invoice 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Unlimited CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes


Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry


Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling


Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
15.000.000+ organizations have chosen Bitrix24