Free Freshdesk Alternative

Full sales cycle management and marketing automation. Performance analytics, workflows, project management.

Bitrix24 is the perfect solution

Bitrix24 brings together lead capture, contact management, deal pipelines, activity tracking, and customer history in one connected CRM. Unlike Freshdesk, it also connects CRM data with collaboration and automation tools, so sales activity is part of the wider business workspace.

Deal pipeline tracking
Lead capture and routing
AI-powered sales automation

Bitrix24 is an all-in-one solution

Replaces all your current SaaS solutions

Easy to migrate your data from other systems

100% flat fee: predictable costs, no per-user pricing

Compare Bitrix24 to Freshdesk

Looking for an all-in-one workspace that goes beyond Freshdesk? Bitrix24 offers over 35 integrated tools that streamline every aspect of your business - from sales and HR to projects and automation, all at a very affordable rate.

See how Bitrix24 stacks up against other CRM solutions.

Features	Bitrix24	Freshdesk
Free Plan
Free AI Assistant
IM/Group Chat
External Users
Proposals
Workspaces
Social Network
Videocalls
Group Tasks
DocManagement
Lead Management
Meetings
OrgChart
Workflow
Calendars
Time Management
Email Server
Telephony/PBX
Server Edition
Email Marketing
Mobile App
Desktop App
API
Marketplace

Bitrix24 as a CRM solution compared to Freshdesk CRM

Freshdesk CRM claims to provide sales teams with the most advanced tools businesses need to grow regardless of their size. Although the platform boasts an impressive range of capabilities, it fails to deliver these features at an affordable rate.

To understand what Bitrix24 is capable of, users often opt for its free package, whereas Freshdesk CRM only offers a 3-week free trial. Aside from paid plans, Freshdesk CRM also includes many pricey add-ons. That said, we cannot refer to Freshdesk CRM as the most budget-friendly alternative, especially if we have to deal with those groups of entrepreneurs that have a limited number of resources to operate their business.

Bitrix24 is heavily equipped with a wide array of features tailored to meet the needs of various types of enterprises regardless of their size. It also creates a comfortable digital workspace aimed at fostering efficient performance, regardless of where employees are.

Freshdesk CRM overview

Freshdesk CRM is a product developed by Freshworks (formerly Freshdesk) with headquarters in India in 2016. Despite being a relatively young enterprise, it still manages to offer SMBs all that one expects from a platform of this kind. Powered by artificial intelligence, Freshdesk CRM boasts a diversity of capabilities that take sales performance to new heights.

Freshdesk CRM falls into three separate products:

Sales Cloud (manages prospective customers, contacts, etc.),

Marketing Cloud (provides insights into advertising campaigns),

Customer-for-Life Cloud (combines key features of both the Clouds).

Flat pricing

Each of our plans has a fixed price and a user limit. You can keep adding users within the plan limit and still pay the same amount of money monthly/annually.

Your apps

Which apps do you use?

Slack 8 €
per user

Asana 12 €
per user

Teams 6 €
per user

Google Drive 10 €
per user

Salesforce 25 €
per user

HubSpot 13 €
per user

ChatGPT 23 €
per user

Jira 8 €
per user

Clockify 6 €
per user

Pipedrive 49 €
per user

monday.com 14 €
per user

Trello 5 €
per user

ClickUp 17 €
per user

Zoho 39 €
per user

Wrike 22 €
per user

Wix 26 €
per user

Miro 9 €
per user

Calendly 11 €
per user

30x better value than using a set of separate work tools

Bitrix24 comes with the full package of tools any business needs for remote work — all at a fixed price.

CRM
Time tracking
Tasks & Projects
Video calls
Payments
Website builder
E-signature
Analytics

How many people work at your company?

Total price per month
for a team of 0 users:

No per-user pricing

Flat price and a user limit
per month for a team:

Save 0/year

Start saving now

* Prices are taken directly from related websites and marketing materials as of March, 2026

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Bitrix24 in the press

PC Mag

"With its dizzying array of functions, Bitrix24 CRM has the ability to centralize all communications and collaboration for an organization of any size."
SoftwareSuggest

"With Bitrix24, you can customize your eCommerce CRM and integrate it with many popular business apps. Bitrix24 also includes a free tier option. You can use it to construct landing pages and websites that integrate seamlessly with your eCommerce online store and CRM. It’s the perfect solution if you want everything in one place."
Inc.

"Bitrix24 pretty much does everything, but run your company for you. Bitrix24 solves the issue of finding messaging apps, HR software, and task management programs that are compatible by putting all of that and more in one spot. More than anything this is a way to simplify office logistics and organization."
TechRadar

"It (Bitrix24) includes tools for project management, customer support, internal communications, and even website building. Despite offering such a wide range of features, Bitrix24 is still incredibly affordable."
TechRepublic

"The first thing Bitrix24 does when you log in is provide a lot of information. The workspace main page is packed — there are three columns of links to workspaces and workgroups, an activity stream, client apps, and tasks... you can extend Bitrix24 into a full corporate intranet by using its employee directory, company organization, and organization chart features.Bitrix24 is definitely worth a look."

FAQ

Why should I choose Bitrix24 over other alternatives?

Bitrix24 is much more than a CRM. While other similar tools focus primarily on customer relationship management, Bitrix24 combines CRM, project management, team collaboration, marketing, automation, HR, AI, and more in one integrated workspace. This means fewer subscriptions, smoother workflows, and lower overall costs.

Is Bitrix24 more affordable than other alternatives?

Yes. Bitrix24 uses a flat-fee pricing model, so you pay for a plan rather than for every individual user. This makes it a highly cost-effective alternative to most tools on the market, especially for growing teams that want predictable monthly expenses without worrying about per-user fees.

Can I migrate my data from my current tool to Bitrix24?

Yes. You can import contacts, companies, deals, and other CRM data into Bitrix24 using built-in import tools or migration services provided by our global network of certified partners, making the transition fast and straightforward.

Does Bitrix24 include project management and collaboration tools?

Absolutely. In addition to CRM, Bitrix24 includes task and project management, team chat, video calls, calendars, file storage, online documents, whiteboards, and other collaboration tools – all available within the same platform.

What business tools are included with Bitrix24?

Bitrix24 comes with over 35 integrated business tools, including CRM, marketing automation, email marketing, AI assistant, workflow automation, website builder, invoicing, analytics, customer support, HR tools, online booking, and much more. Everything works together out of the box.

Is Bitrix24 suitable for small businesses and large organizations?

Yes. Bitrix24 is designed for businesses of every size – from solo entrepreneurs and startups to enterprises with hundreds or thousands of employees. As your business grows, you can upgrade your plan without changing platforms.

Can Bitrix24 replace several separate business applications?

In most cases, yes. Many companies use Bitrix24 instead of paying for separate CRM, project management, collaboration, marketing, document management, and automation tools. Consolidating these capabilities into one platform reduces software costs and improves team productivity.

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Why Bitrix24 outperforms Freshdesk