LiveAgent streamlines all communication channels and let's you manage them from a single shared company inbox. No contracts, no hidden fees, month-to-month billing only. LiveAgent offers fully transparent pricing, billed only for real usage every month. Select the right plan and start providing the best customer support.
LiveAgent disadvantages are mostly in the pricing. The free plan is very limited. The paid options are per agent pricing so that can get expensive. Bitrix24 is a better and cheaper alternative to LiveAgent. Bitrix24 is free for unlimited users and doesn't have any limitations on the number of agents.
Here's a side by side feature comparison chart to help you decide if Bitrix24 is the free LiveAgent alternative you've been looking for.
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