Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.
A live chat widget that can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.
Bitrix24 Telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.
Connect all your business profiles on social media and messengers to the Contact Center to manage your customer communication channels easier and more efficiently.
The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.
Being a part of the Bitrix24 ecosystem, our СRM Contact Center is cross-integrated with the rest of the Bitrix24 tools to give you a complete online collaboration, automation, and marketing platform.
Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, reliable contact center help desk - done from start to finish in the Bitrix24 help desk software.
Bitrix24 comes with several dozen integrations available in Bitrix24.Market.
You can also create your own apps using our REST API.