Articles 7 Tips to Build a Strong Digital-First Work Culture

7 Tips to Build a Strong Digital-First Work Culture

HR Leadership
Bitrix24 Team
10 min
Updated: January 17, 2024
Bitrix24 Team
Updated: January 17, 2024
7 Tips to Build a Strong Digital-First Work Culture

Table of Contents

7 Tips to Build a Strong Digital-First Work Culture
  1. Prioritizing People
  2. Selecting the appropriate technologies
  3. Consider your digital footprint by investing in new technologies
  4. Listening to the opinions of the team
  5. Promote a common vision
  6. Create a standard for online conduct
  7. Encourage taking risks

It's possible that after individuals initially encountered the phrase "digital-first work culture", they assumed that everyone was simply referencing 21st-century triumph stories. To understand what a digital-first culture is, a leader should note that it is a very diverse strategy for most firms.

The staff doesn't need to use video conference venues or have mastered the much more prevalent management solutions or software for it to be considered "digital-first." A digital-first mindset alludes to an organizational mentality that values the importance of evaluating and applying technology, as opposed to simply acquiring the newest advancements. The said digital-first meaning allows some organizations to stay above in the competitive market now.

An enterprise can only possess a labor force that is primarily digital once it prioritizes education, skills training, and hands-on experience as part of its digital transformation journey and is quick enough to adapt to the industry's constant changes.

1. Prioritizing people

Digital-first work culture constantly focuses on getting more done with fewer resources, but this fusion works best when combined with the appropriate human abilities. Although the digital revolution has typically resulted in automated processes and the removal of obsolete occupations, it has additionally often triggered the creation of newer ones. Because of this, innovation is frequently referred to as structural transformation. However, innovation's inventive component is wholly reliant on individuals. Business leaders can compliment people and technological advancements at the same time if they can use social flexibility to retrain and broaden the skills of their employees.

It's pretty straightforward: even the greatest technological advancements are useless if the executives are unable to employ these, and now even the most excellent wits of humans will be of limited service if they fail to not cooperate with technology. The primary takeaway is that before leaders consider spending on modern technologies, they ought to consider doing so in talent that can turn that new tech into something meaningful.

2. Selecting the appropriate technologies

The software the organization now uses is just one aspect of digital-first work culture. The ideal software must be found if you want the change to happen quickly. One approach to steer clear of hazards during the changeover is to hire professional IT solutions from seasoned vendors.

It can be difficult to decide on the best technology to support the technological shift up to this point. There are numerous suggestions available to assist managers in selecting the best innovation for the expansion of their businesses:

  • Analyzing the needs of the business must be accomplished first.

  • Researching about the new technological solutions used by other businesses with a product or service line similar to yours. This will serve as your baseline in choosing the most suitable one.

  • Having a backup plan is very crucial in cases when the prioritized technology fails or disrupts your business operations. By possessing it, you can dodge the risk of further profit losses.

The requirements of the company should indeed be given priority. The company's defined demands must all be met by technological innovations. Focusing on a cloud as well as portable solutions and providing a unique end-user encounter have to be the main goals of any future activities or efforts. Before adoption, the administration needs to evaluate the chosen solutions.

3. Consider your digital footprint by investing in new technologies

When it pertains to remote work, equipping workers with the appropriate tools and devices could have a major impact. To guarantee that everybody will be able to make the greatest use of the modern resources available to them, it's also very crucial to teach personnel about the technologies given. In contrast, staff members might have to understand how and where to stream a sound-enabled video using a specific communication platform.

There are several critical solutions to have on hand to build a robust digital-first work culture, regardless of if you intend to develop, review, or enhance your software system. The following features are quite hard to find all in one software. However, there is a cloud-based platform that can cater to all those solutions, and that is Bitrix24:

  • Teleconferencing

  • Instant messaging 

  • Digital workflows 

  • Cloud storage 

  • Securing email 

  • Project management

  • CRM

  • Collaboration

It's vital that you maintain your company size in consideration while examining better tools or software to aid the team in adjusting to offsite, onsite, or flexible work. Even though some systems are capable of managing a sole workforce of that magnitude, many are not designed to handle groups of hundreds or even thousands. With that in mind, invest in technological advances that will match the size of your company.

4. Listening to the opinions of the team

Businesses can determine whether the implemented digital transformations are successful by paying attention to workforce feedback. The team members' assessments of how the electronic improvements are going are probably accurate. Leaders of businesses learn whether or not to modify the restructuring plans they have previously executed. The comments should demonstrate the employees' enthusiasm for the recent changes. Companies must create the appropriate modifications if people on the team complain about difficulties and inconvenience.

For firms to remain connected to their clients, there are a number of contemporary digital workplace transformation trends. 

  • Cybersecurity – safeguards client and business data. Consumer loyalty is increased by firms' credibility for privacy protection and encryption. Since more clients are drawn to the innovation, the market share of the business grows.

  • 5G Technology – a digital revolution that will increase bandwidth and internet stability. The adoption of more activities that rely on reliable network connectivity within the organization will change the company's culture and hasten the adoption of 5G technology.

  • Business automation – boosts a company's ability to compete and provides better client support. Companies must discover effective techniques, such as email automation and data analytics software.

  • Cloud-based solutions – it is another development in the field of technology for stockpiling and protecting data. To protect against phishing and other online risks, workers must receive the right training and direction about how to recover company and consumer cloud databases.

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5. Promote a common vision

Plainly approving digital-first work culture won't guarantee the viability of your effort. To ensure that everyone understands how important it is, you should communicate your vision for what needs to be accomplished and its importance. It's entirely too simple for the company to revert to old behaviors if the value of transformation isn't clearly understood.

Begin by directly discussing transformation with the group. Share stories of success from multiple organizational sections to personalize the conversation. If you spend a moment explaining the possibility and conveying your vision, you might be surprised by how fast things shift.

This is so because having an option inspires employees significantly more than simply instructing them what to do. Leaders who are enthusiastic about improving their company are motivated, their passion is channeled, and they are given the tools they need to be transformational makers. Although it appears relatively straightforward, senior executives don't always operate in this manner.

6. Create a standard for online conduct

Companies now use video conference calls to plan events and perform tasks to better serve customer demands and aspirations. The outcome has caused a large number of employees to attend virtual sessions. This raises the issue of online meeting etiquette and the reasons it's crucial for the digital-first work culture. The leaders may consider the etiquettes discussed below:

  • Act in a way that you would in person – The golden rule of online conference decorum is to conduct yourself like you were seeing the Top executive of your firm or possible investors in person.

  • Monitor the mute status – Maintain your microphone silenced if you aren't speaking, contributing, or giving a presentation. Unmute the mic before speaking if it's your time to speak. Re-mute the microphone after you're done talking to avoid disrupting the individual who talks after you.

  • Reduce interruptions – You can practice the finest online conference manners by reducing on-camera and on-microphone interruptions wherever possible. For example, tell your roommates not to bother you throughout the session unless there is an urgent situation.

  • Maintain a clean and professional background – Keep anything behind you neat, orderly, and professional. That includes avoiding putting up in a café where people are constantly leaving and entering. This implies that whenever practicable, aim your lens at a smooth, tastefully adorned, or empty surface.

7. Encourage taking risks

Agility is essential in a rapidly evolving digital-first work culture because staff members need to feel free to try out novel and untested ideas. Executives must strengthen digital capabilities, procedures, and technology inside their firms if they want to foster agility.

Rapid application development's fundamental premise of faltering quickly is crucial for digital transformation programs since it sparks innovation. An environment in which people are confident attempting ideas that might struggle needs to be intentionally created by leaders. Concentrate on eradicating administrative judgment, move your attention away from efficiency and toward innovation, and don't hesitate to acknowledge the continuous structure of advancement.

Evaluation and development are essential to failing quickly. To prevent the company from stagnating, managers should urge staff workers to discuss what didn't seem to function. The group requires to be equipped with the necessary skills to utilize the information and understandings produced by such innovative solutions to initiate further transformation. This may call for a transition in perspective or extra upskilling.

Although the transition to a digital culture requires a while, you will see results more quickly if you begin as immediately as possible. Every digital transformation will always be a continuing process that will define what digital-first culture is. Although this experiment implies a determined risk, it will potentially generate rewards and help the firm achieve new triumphs.

Final Thoughts on Establishing a Compelling Digital-First Work Culture

Companies must adopt a digital-first work culture if they want to compete in today's crowded market. The fundamentals won't change, but it might be a big undertaking that makes a leader reevaluate every area of the business. If you implement the seven suggestions listed above, your company will be on the road to being lighter, more flexible, and geared up to take on potential conflicts. See how Bitrix24 can support the prosperity of your company by checking it out. Join right away!


What is digital-first culture?

Digital-first culture entails a workplace that prioritizes better customer care through digital software and technologies. Putting the clients first means building an innovative mindset where technological advances and business structure collaborate to enhance workflows, and increase agility and productivity. Most importantly, it provides clients with phenomenal goods, services, and assistance accessibility.

What are the 5 pillars of digital-first strategy?

The five pillars of digital-first strategy that guide businesses toward digital workplace transformation include:

  • Creating a broad vision and business strategy.

  • Reexamining core business processes.

  • Mapping out customer and employee experiences.

  • Usage of metrics and iterations to track the progress.

  • Employing better communication and collaboration tactics.

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Table of Content
Table of Contents 1. Prioritizing people 2. Selecting the appropriate technologies 3. Consider your digital footprint by investing in new technologies 4. Listening to the opinions of the team 5. Promote a common vision 6. Create a standard for online conduct 7. Encourage taking risks Final Thoughts on Establishing a Compelling Digital-First Work Culture FAQ What is digital-first culture? What are the 5 pillars of digital-first strategy?
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