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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Read articles on customer service from Bitrix24

Customer Service
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Tools Comparisons
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Customer Service
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Compare Bitrix24 and Zendesk to find out which customer support solution delivers the best results for your business.
11 min
Implementing AI Chatbots in Customer Service
Customer Service
Implementing AI Chatbots in Customer Service
Read our step-by-step guide on implementing AI chatbots in customer service- for improved efficiency, response times, and personalization.
12 min
Elevate your customer engagement with 2024’s 5 Top CRM Tools
Customer Service
Elevate your customer engagement with 2024’s 5 Top CRM Tools
Let's explore the 5 top CRM tools for 2024, with a summary of all their key features and considerations in one place. Discover how these tools can transform your customer interactions, making your business more efficient and your customers happier
11 min
10 Alternatives to Zendesk for Comprehensive Customer Service
Customer Service
10 Alternatives to Zendesk for Comprehensive Customer Service
In this article, we’re going to run through 10 of the best Zendesk alternatives, covering their capabilities, strengths, weaknesses, and what kind of companies will get the best use out of them.
11 min
Top 5 Customer Support Platforms: Bitrix24's Unique Approach to Client Communication
Customer Service
Top 5 Customer Support Platforms: Bitrix24's Unique Approach to Client Communication
Explore the top 5 customer support platforms, highlighting Bitrix24's unique approach to enhancing client communication and service efficiency.
9 min
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Customer Service
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Read how Bitrix24's hospitality industry CRM capabilities drive service excellence and guest satisfaction.
11 min
Optimizing Hospitality Management with Bitrix24's Integrated Solutions
Customer Service
Optimizing Hospitality Management with Bitrix24's Integrated Solutions
Let's take a look at how Bitrix24's integrated solutions can revolutionize hospitality management, improving both efficiency and the all-important guest experience.
14 min
Leveraging Bitrix24 for Financial Services: Client Management and Compliance
Customer Service
Leveraging Bitrix24 for Financial Services: Client Management and Compliance
Explore the benefits of Bitrix24 in financial services for effective client management and compliance, enhancing client relationships and regulatory adherence.
12 min
10 AI Tricks to Revolutionize & Automate Help Desk Management
Customer Service
10 AI Tricks to Revolutionize & Automate Help Desk Management
From automated chatbots to predictive analytics, we're going to introduce you to a wealth of techniques and strategies that you can easily merge into your customer support workflows. Join us as we dive into our 10 AI tricks to revolutionize and automate help desk management
11 min
The Ultimate Guide to Streamlining Customer Relations for SMBs with Bitrix24
Customer Service
The Ultimate Guide to Streamlining Customer Relations for SMBs with Bitrix24
Successful management of customer relations is often the difference between success and failure for SMBs. Let's explore the diverse functionalities of Bitrix24 and how it can transform how SMBs interact with their customers, paving the way for growth and success in the highly competitive business landscape.
13 min
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