Negotiation skills are often seen as an art — an intrinsic talent that some people have and others don’t. But at Bitrix24, we’re here to bust that myth.

12 min

November 22, 2023

Customer Success

The all-important Customer experience: How Bitrix24 helps you delight and deliver

Elevate your customer experience with Bitrix24's comprehensive tools. Discover strategies for personalized interactions, efficient support, and building lasting customer relationships.

12 min

November 21, 2023

Customer Success

Customer Service Training: 10 Virtual Activities to Enhance Empathy in Your Team

To accommodate in-office and remote teams, we’ve got 10 virtual activities to enhance empathy in your customer service representatives. We’ve covered a wide range of strategies, so put on your thinking cap and identify the ones that will work best for you.

10 min

September 11, 2023

Customer Success

10 Proven Ways to Build Customer Loyalty and Boost Your Business

Building customer loyalty will encourage confidence in your brand and could also give your business a solid footing in the industry, guaranteeing its longevity. All it takes is a few changes to your current processes and protocols.

11 min

July 20, 2023

Customer Success

8 Steps for a Successful Project Kickoff Meeting with a New Client

If you’re struggling with getting your project kickoff meeting agenda together or need help with your project kickoff planning, keep reading. Here are some tips to pull off a successful project kickoff meeting.

9 min

July 18, 2023

Customer Success

Improve Customer Service with Technology: Trends and Tools

Let's explore how cutting-edge tools and the latest trends can be harnessed to deliver exceptional customer service. So if you want to keep your audience happy without burning out your team, let’s dive in.

10 min

July 17, 2023

Customer Success

Proactive Customer Service: 9 Tips for Anticipating Needs and Exceeding Expectations

With so much technology to make it simple, there’s no excuse not to have proactive customer service. When put into practice correctly, you build strong client relationships, increase loyalty, and keep that customer churn to a minimum.

10 min

July 12, 2023

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Doug Lucas

If you’re considering paying $75 per user in Salesforce, give Bitrix24 a try. We are operating Bitrix24 successfully for about $1.50 per user – and doing a better job! So glad we made the switch.

1 min

Karel Krticka

Bitrix24 has improved coordination, reduced time spent managing tools, and allowed our members to focus more on delivering advisory work and developing new opportunities across the alliance.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

SEE ALL USE CASES

Product insights

Sentient Management: Your CRM Feels Your Pain (And Demands a Raise)

What happens when your CRM becomes a strategic partner that feels the business pulse? This research dives into the shift from manual firefighting to the Ambient Nervous System. Explore how autonomous AI interventions are driving a 22% surge in customer NPS and why "push-button" management is becoming a relic of the past.

12 min

Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces

The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.

8 min

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

SEE ALL PRODUCT INSIGHTS

The Growth Squad

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