Growth Hub
Learn about the latest innovations and tried-and-true techniques to help your business grow.
9 Basic Criteria for CRM Selection
21 min
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Customer Success
16 Helpdesk Software Solutions to Build a Long-Lasting Relationship With Your Customers
As your business grows, having an appreciation for and understanding of the benefits of getting a helpdesk software will take your business to the next level. Here are the best helpdesk software solutions to consider.
12 min
Customer Success
8 Basic Ways to Identify Your Ideal Client
Without bottomless budgets and decades in the business, understanding your customer base can feel a lot like guesswork. You draw up buyer profiles and present them to your team, but deep down, you’re wondering if you’re even close to who your customers actually are.
10 min
Customer Success
The Customer Handling Process: 10 Techniques on How to Handle Complaints
A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.
13 min
Customer Success
8 Ways to Impress Clients During the Holiday Season
There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.
10 min
Customer Success
Essential Keys to Success When Working Remotely with a Client: Strategies for Productivity, Collaboration, and Growth
Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.
23 min
Master AI through these 10 prompts
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Success stories
Dr. Do Thi Phuong Thao
Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.
1 min
Product insights
Sentient Management: Your CRM Feels Your Pain (And Demands a Raise)
What happens when your CRM becomes a strategic partner that feels the business pulse? This research dives into the shift from manual firefighting to the Ambient Nervous System. Explore how autonomous AI interventions are driving a 22% surge in customer NPS and why "push-button" management is becoming a relic of the past.
12 min
Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces
The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.
8 min
From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack
This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.
13 min
The Growth Toolskit
Discover Bitrix24: Your all-in-One Solution!
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
