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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

What is Customer Retention and Why is it Essential?

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.

9 min

March 5, 2022

Customer Success

12 Great Customer Service Skills your Team Definitely Needs

Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.

9 min

March 5, 2022

Customer Success

7 Best Practices to Deliver Excellent Customer Service

We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.

7 min

December 14, 2021

Customer Success

How To Deal With A Difficult Client: 8 Tips

Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.

6 min

December 13, 2021

Customer Success

7 Effective Customer Communication Strategies

Communication is something we do almost all the hours of each day customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.

12 min

November 30, 2021

Customer Success

How to Write a Business Proposal [Examples + Template]

This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min

November 26, 2021

Customer Success

13 Support Ticketing Tools Your Service Team Will Love You For

List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.

7 min

November 18, 2021

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Doug Lucas

If you’re considering paying $75 per user in Salesforce, give Bitrix24 a try. We are operating Bitrix24 successfully for about $1.50 per user – and doing a better job! So glad we made the switch.

1 min

Karel Krticka

Bitrix24 has improved coordination, reduced time spent managing tools, and allowed our members to focus more on delivering advisory work and developing new opportunities across the alliance.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

SEE ALL USE CASES

Product insights

Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces

The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.

8 min

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

SEE ALL PRODUCT INSIGHTS

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