Learn about the latest innovations and tried-and-true techniques to help your business grow.
14 min
All categories
It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.
9 min
Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.
6 min
You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.
5 min
In recent years, more and more consumers are more conscious of how and where they spend their money. They tend to look more deeply into the background of a company, its online presence. This is how customer centricity can boost your business.
6 min
Since business and trade have moved to the internet, it is becoming increasingly more difficult to find and retain customers and compete with the increasing numbers of service providers. In this article, we shall discuss the significance of effective CRM practices for successful business operations, particularly in the IT sector.
12 min
Client management demands a delicate mix of communication, honesty, and high-quality output. Working remotely should never compromise client relations since clients breathe life into the business. Here, we will touch on the 7 essential tips for effective remote client management.
6 min
Enter your email to download a comprehensive list of the most essential AI prompts.
Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.
1 min
What happens when your CRM becomes a strategic partner that feels the business pulse? This research dives into the shift from manual firefighting to the Ambient Nervous System. Explore how autonomous AI interventions are driving a 22% surge in customer NPS and why "push-button" management is becoming a relic of the past.
12 min
The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.
8 min
This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.
13 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
