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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

What Is Active Listening: 7 Strategies To Improve It And Close More Deals

Listening is a highly essential skill to possess, hone and use in all aspects of life. However, a lot of us are not really good at listening and are even unclear about what active listening is. Why active listening is important and how we can all further improve our skills.

12 min

March 13, 2023

Customer Success

How to structure your customer service department? 7 tips to work efficiently

A good customer experience can do so much to either sink your company or take it to new heights. Customer feedback and satisfaction scores help set you apart from other companies within the same market. Here are some tips for providing exceptional customer service.

10 min

February 20, 2023

Customer Success

Essential Keys to Success When Working Remotely with a Client: Strategies for Productivity, Collaboration, and Growth

Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.

23 min

December 1, 2022

Customer Success

10 Ways to Gain Customer Trust and Confidence

In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.

9 min

November 30, 2022

Customer Success

9 Perfect Ways to Deal with a Client’s Negative Feedback

We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.

11 min

November 8, 2022

Customer Success

7 Secrets for Using AI to Improve Customer Experience

It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.

10 min

September 15, 2022

Customer Success

How to Get Customer Feedback Online: 10 Easy Ways to Gather Opinions From Customers

Customer feedback is the direct hotline to what your clients think of your business and it gives you valuable data on which to base your future strategy. Here are our 10 easy ways to get effective customer feedback.

9 min

August 1, 2022

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Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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