My account

Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

Choose the category you are interested in:

Customer Success

How to Reduce Customer Churn? 14 Tips You Should Apply

While acquiring new customers can be a costly affair, retaining existing ones is a more sustainable approach. Here are 14 actionable tips that you can apply today to reduce customer churn.

11 min

April 10, 2023

Customer Success

Top-27 Cold Calling Scripts for Real Estate Agents

In the real estate industry, cold calling is one of the most efficient lead generation techniques. To get you started, here you can find highly effective real estate cold call scripts for various situations that will help you connect with potential clients.

31 min

April 3, 2023

Customer Success

The Customer Handling Process: 10 Techniques on How to Handle Complaints

A contented shopper is more inclined to recommend your business to everyone else. The same is true for unhappy customers. That being the case, knowing how to handle customer complaints is a must-have to learn and improve.

13 min

December 12, 2022

Customer Success

8 Ways to Impress Clients During the Holiday Season

There’s no better time to bring customers on board than the Christmas period. People are splashing their cash and the upcoming new year resolutions are just around the corner. But as you’ve heard a million times before, it's cheaper and easier to retain existing customers than to attract new ones.

10 min

December 6, 2022

Customer Success

Essential Keys to Success When Working Remotely with a Client: Strategies for Productivity, Collaboration, and Growth

Working with clients remotely has countless advantages for your business. From reduced overheads to being able to work all over the globe, you can be far more flexible and ambitious for your organization.

23 min

December 1, 2022

Customer Success

10 Ways to Gain Customer Trust and Confidence

In the times of social media and the rapid exchange of information, customer trust is hard earned but easily lost. In this article, we’ll explain how to gain customer trust — and keep it — through some processes and approaches that are much easier than you might think.

9 min

November 30, 2022

Customer Success

9 Perfect Ways to Deal with a Client’s Negative Feedback

We’ve drawn upon experience to create a list of nine perfect ways to deal with a client’s negative feedback. We’ll first delve into customer-facing communication techniques before exploring internal changes you can make to reduce the frequency of such situations.

11 min

November 8, 2022

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

SEE ALL USE CASES

Product insights

Employee Burnout in 2026: Survey Reveals the Real Productivity Crisis in Hybrid Workplaces

The 2026 Bitrix24 Wellness Survey reveals the real causes behind back pain, screen fatigue, and the costly 2 PM productivity slump. Discover how integrated workplace tools — not perks — are helping businesses protect focus, reduce burnout, and reclaim lost revenue.

8 min

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

SEE ALL PRODUCT INSIGHTS

The Growth Squad

LEARN MORE ABOUT AUTHORS

The Growth Toolskit

UTM-generator

Roi calculator

Discover Bitrix24: Your all-in-One Solution!

Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.

Try bitrix24 for free